Ratings based on 479 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 26 May 2024
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Comment from Hotel Management
26 May 2024 by Heather, Hotel Management
Hi Edward, I wish you had expressed your displeasure during your stay and the times you intereracted with the team... we would have loved to have improved your experience!
by A verified traveler from Beaumont Hills
Posted 22 May 2024
by A verified traveler
Posted 19 May 2024
I searched for a room with a spa and unfortunately no hot water I didn't get to have my spa bath and my morning shower was cold. The other quests were extremely noisy until late at night. The coffee machine did not work and no morning coffee biscuits. I would never stay again
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 26 Apr 2024
Room is very clean
The only thing is no lift
Comment from Hotel Management
2 May 2024 by Heather, Hotel Management
Hi Oanh, thank you for taking the time to write a review and highlight the great job the housekeeping team does :)
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Leyah - Manager , Hotel Management
Hello Emma,We’re so happy to hear that you enjoyed your stay at The Grand Ho tel and look forward to welcoming you again soon!
by A verified traveler
Posted 28 Mar 2024
We arrived late from Sydney but there were very good provisions made to obtain a key after the reception had closed.
Comment from Hotel Management
14 Apr 2024 by Leyah - Manager , Hotel Management
Hello Roy,Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and were able to ensure your late arrival went smoothly.
by A verified traveler
Posted 27 Mar 2024
Last night of our Tassie started off well with friendly reception, however our room, which was different to what had been advertised, had a bad smell due to defrosted and leaking fridge. Also air con not working well. Staff helped to attend to this but took a while for maintenance to look at Air con and could not fix. Concerning that there appears to be no way to use natural ventilation. Hotel appears dated and short-staffed, but close to CBD and restaurants.
Comment from Hotel Management
14 Apr 2024 by Leyah - Manager , Hotel Management
Dear Hermann,Thank you for taking the time to share your feedback with us. We are deeply sorry to hear that your recent experience at our hotel did not meet your expectations.We strive to provide exceptional service to all our guests, and it is disappointing to learn that we fell short during your stay. Please know that your concerns have been taken seriously, and we are actively addressing them with our team to ensure that similar issues do not occur in the future.Your satisfaction is our top priority, and we hope to have the chance to regain your trust in the future.Thank you again for bringing this to our attention.
by A verified traveler
Posted 24 Mar 2024
Room was comfortable but I had initial problems accessing TV channels. Receptionist made efforts to help me and eventually found how to select channels without using the remote. Would have been useful to have instructions inside the room.
Comment from Hotel Management
14 Apr 2024 by Leyah - Manager , Hotel Management
Dear Robert,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room comfortable and that our receptionist was able to assist you with accessing the TV channels.We apologize for any inconvenience you experienced with accessing the TV channels initially. Your feedback regarding the need for instructions inside the room is greatly appreciated, and we will certainly take this into consideration to improve the overall guest experience.At The Grand Hotel, we are committed to providing exceptional service, and your comments help us to identify areas where we can make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
