Ratings based on 2,350 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
clean and easy check in
by A verified traveler
Posted 13 May 2024
Nice hotel. Easy check in and easy shuttle to the airport.
by A verified traveler
Posted 12 May 2024
I had a great stay at the property. It was pet friendly with spacious rooms. The breakfast was good. Would definitely stay again.
by A verified traveler
Posted 12 May 2024
The breakfast was superb, very many choises
by A verified traveler from Pine Plains
Posted 8 May 2024
So clean and staff so nice.
Comment from Hotel Management
9 May 2024 by Tru Management, Hotel Management
Thank you for the 5/5 review. We appreciate your business.
by A verified traveler
Posted 4 May 2024
Very convenient for me being able to drop off my rental car in the Albany Airport, and they come pick me up. I didn't fly until rhe next morning. So the morning shuttle was great too.
Comment from Hotel Management
7 May 2024 by Tru management, Hotel Management
Thank you for the kind review.
by A verified traveler
Posted 1 May 2024
I thought it was clean, quiet and safe. Just wasn't use to the full laminate floor thing, but overall it was good stay!! i must point the Staff was EXCELLENT!
Comment from Hotel Management
2 May 2024 by Tru management, Hotel Management
Thank you for the kind words about our staff.
by A verified traveler
Posted 1 May 2024
Arrived at 1030! Nice and quiet!Great location!
Comment from Hotel Management
1 May 2024 by Tru management, Hotel Management
Thank you for the kind review, we appreciate your business.
by A verified traveler
Posted 30 Apr 2024
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Comment from Hotel Management
2 May 2024 by Tru management, Hotel Management
Thank you for the 5/5 rating.
by A verified traveler
Posted 29 Apr 2024
We checked in at 10:30 pm for a room with two beds. There were only rooms available with a king bed which my 17 year old son did not want to share with his mom. The staff person said we could cancel our reservation and find another hotel at 10:30 pm. Fortunately another guest who was checking in after us heard our dilemma and switched rooms. The breakfast was good. We were gone the entire day and when we can back room was not cleaned. When I inquired about why the room hadn’t been serviced they told me they only clean the rooms once every 3 days! I asked where that was stated and they said it was just their policy. Parking was easy and breakfast good but would not stay there again.
Comment from Hotel Management
30 Apr 2024 by Tru management, Hotel Management
Hi Nora, we are sorry for any inconvenience you had during your stay. Please feel free to contact us directly at the property to discuss your stay.
