Ratings based on 10,853 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Wasnt fun being woken up but the loud elevator clanking all night and the shower didnt have a slider so it was impossible for water to not get everywhere.
Comment from Hotel Management
17 May 2024 by Dan, Hotel Management
Hello Brent, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.
by A verified traveler
Posted 17 May 2024
Check in time is taking too long, never staying here again
Comment from Hotel Management
17 May 2024 by John , Hotel Management
Hello Jorge, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
by A verified traveler
Posted 17 May 2024
Loved the cleanliness and the price for this hotel
Comment from Hotel Management
17 May 2024 by John , Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 16 May 2024
Why does the shower have half a door in the room. Therefore getting the floor wet. Other than that it’s convenient
Comment from Hotel Management
16 May 2024 by Dan, Hotel Management
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.
by A verified traveler from Schaumburg
Posted 16 May 2024
Hotel rooms did not include coffee maker, coffee supplies, refrigerator, clock, or bottled water that we see in every hotel where we stay. The coffee was good, but price was very high.
Shower did not have doors. Water sprayed or flowed out all over the bathroom floor. It was slippery and messy.
Comment from Hotel Management
16 May 2024 by Dan, Hotel Management
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 16 May 2024
Just okay! There was a birthday and I let them know weeks before arriving and they didn’t acknowledge anything about it. So kind of disappointed!
Comment from Hotel Management
16 May 2024 by ALM, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted 16 May 2024
Had disposable eyelashes on the floor soon as i walked in the door and smelled like cigarettes! Went to see if i could switch rooms and the lady said in two days, for 50 more dollars a day! Spoke with a manager he said he was going to waive 30 of that never did so and charged me more amenitie fees! Just do business!
Comment from Hotel Management
16 May 2024 by Dan, Hotel Management
Hello Bryan, thank you for providing your feedback on your most recent stay. Please contact Harrah's directly to speak to a member of management regarding your experience.
by A verified traveler
Posted 16 May 2024
Overall the property and staff were great.
Comment from Hotel Management
16 May 2024 by Kimberly, Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Dan, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
