Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Everything was perfect. Staffs were very friendly and helpful. Their facilities were great and they have various activities that kept us company during the trip, we truly enjoy the sunset and sunrise yoga session with ChaCha. We had awesome time celebrating my birthday here and definitely will be back in the future :)
by A verified traveler
Posted 21 Apr 2024
by A verified traveler from Kuala Lumpur
Posted 14 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler from Chicago
Posted 3 Apr 2024
Look forward to visiting again. Staff was above and beyond
by A verified traveler
Posted 18 Mar 2024
Was a nice base for a weekend away. Overall, The properly is quite dated and in need of an update. Would suggest the hotel to rename the “Garden View Rooms” as the grounds outside are scorched/dead: which is quite disappointing. The bed is extremely comfortable. The room design, like the hotel, is dated - and the same goes for the gym (well equipped but dated). The breakfast and evening buffet offers a good selection and it was a nice touch to offer Brut at breakfast for guests to enjoy mimosa.
For special dinner occasions suggest to walk along the beach to Kayu Puti of St Regis Hotel - which also has a nicer bar for cocktails at Sunset with no reservations required.
For F&B and spa at the Westin - prices are international rates. There is a100RM corking fee at Tide restaurant - so guests can take advantage of the better wines available at the local supermarket just a few mins drive away and save considerably at the same time. Grab taxi and food is super easy to / from the hotel.
by A verified traveler
Posted 10 Mar 2024
Gorgeous grounds (swimming pool facing the sea) and spacious, clean rooms. Only thing that let this place down is the food & sometimes service - expected more for a 5 star
by A verified traveler from Gardena
Posted 10 Mar 2024
This property shows 5 star hotel.
But customer service and only the reception staff is 1 star.
I had worth experience with check i and check out with reception
by A verified traveler from corona
Posted 13 Feb 2024
Very nice property with amazing views, very helpful and polite staff and plenty of delicious food
by A verified traveler
Posted 12 Feb 2024
Beautifully appointed hotel. Lovely gardens, pools and sea views. Tide restaurant particularly good.
No service around pool for eats or drinks. Poor service in Breeze lounge. Good location for ferry.
