Ratings based on 224 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 19 Mar 2024
by A verified traveler
Posted 8 Mar 2024
by A verified traveler
Great marketing. Terrible reality
Posted 1 Mar 2024 on HotelsLeft this hotel after less than 14 hours.
Booked through hotels.com and the room provided was significantly different than advertised. Total miss selling. The adverts offer stunning views, wilderness. We were placed in a basement, the only view was of a 6 foot man made fence, 12 foot in front of the windows. We could not see over, under or through the fence. What hotels.com also don’t tell you is you can’t open the windows and advised against sitting outside due to the monkeys in the forest. Throughout the room there are many warnings about the monkeys also highlighting if they get into the room you are liable for all damage! In essence. The room was dark, a basement, glass box where you could look outside other than at a fence and couldn’t open your doors to the outside. This is a high turn over hotel, the staff go through the motions, from checkin in the evening through to the following morning after requesting to leave - btw the other room we had been offered, wasn’t ready until mid afternoon and came with even more warnings about monkeys entering the room , don’t leave doors open and don’t go on the balconies when monkeys are about. Again your trapped in a giant greenhouse. The whole experience is very superficial - lack of any teal customer focus. High turn over of customers, with elaborate marketing materials. Hotel was very quick to point out all errors are hotels.com / Expedia. For miss information on what the hotel offered, lack of detail on the booking
by A verified traveler
Posted 29 Feb 2024
Excellent service and experience. Thank you!
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 15 Feb 2024
Beautiful and well designed. Spacious and modern upgraded room, beautiful location and views.
by A verified traveler
Posted 5 Feb 2024 on Hotels
by A verified traveler
Amazing stay
Posted 23 Jan 2024 on HotelsIncredible stay from start to finish - beautiful hotel and the staff were top notch. Stayed for our honeymoon and they made it an incredibly special time. 10/10.
by A verified traveler
Posted 19 Dec 2023 on Hotels
