Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Carpets were terribly stained and damaged
Showers were small and clostrophobic
Property needs to be gutted and refurbished
by A verified traveler
Posted 23 May 2024
Overall the house was very good and the lake view was wonder，But door handles of bedroom and toilet were damaged. Some lights in kitchen, bedroom and toilet were off. You have to go to toilet in totally darkness which was really bad. Need improvement.
by A verified traveler
Posted 19 May 2024
The staff was very accommodating to late check-in and responded to our email promptly.
The room was comfortable. The heater was on when we arrived late at night so the room was nice and warm. Thank you for a pleasant stay.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 12 May 2024
One of the Indians at the hotel reception was very rude! I arrived around 10.30pm and the front desk was closed. I tried to da a lot of phone calls and knocked on the front desk men but there was no response, my mailbox said the key would be in the box outside but it wasn't, then I kept knocking on the door and she opened the door very angry and scolded me, I said that I had booked the hotel for one night but hadn't given me the key in the box, she said it over and over again and scolded me angrily and had a bad attitude! Why are you scolding the guest when you are not doing your job properly? I was very angry. The only good thing about the hotel is the proximity to the Church of the Good Shepherd.
Comment from Hotel Management
13 May 2024 by Neth, Hotel Management
Hi there, we're apologise for the very bad experience during you were stay us we will incorreect our standard and your feedback is very important we hoope you enjoy the rest of your stay in New Zealand.
by A verified traveler
Posted 30 Apr 2024
Beautiful view of Lake Tekapo!
Comment from Hotel Management
11 May 2024 by Neth, Hotel Management
Hi Ramya, thanks a lot and wish to have you agian at another time cheers.
by A verified traveler
Posted 30 Apr 2024
Didn’t like very much, used dental floss in hand basin. Lock on door doesn’t work well a huge safety issue here incase of evacuation. Carpet appears filthy and badly stained. Extremely poor outside lighting. Very good bed. What a shame the complex appears well worn and dirty and unsafe.
Comment from Hotel Management
11 May 2024 by Neth, Hotel Management
Hi Wayne, which is not really for an expereince at all and we're really apologise the for what happened during you stay.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
11 May 2024 by Neth, Hotel Management
Thank you
by A verified traveler
Posted 26 Apr 2024
The room we were in was a good size and the bed was comfortable, The young lady from Latvia was very helpful and a great asset to the motel.
The only thing we would have preferred would have been a couch that you could make into a bed if required.
