Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
This place had it all!!! Private beach on the lake, fire ring, heated pool, game room, movie theater, restaurant and the most courteous staff!! The walk to the Village is a quick 5 minutes where there are tons of food shopping options as well as a grocery store.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hello Ricky, We're glad to hear that you had such a wonderful experience during your stay with us! Our team takes great pride in providing a clean and welcoming environment for all our guests, and we're delighted that you enjoyed the amenities and facilities we offer, including the private beach, heated pool, and game room. It's fantastic to know that our proximity to the Village added to your convenience and enjoyment. Thank you for your kind words about our courteous staff; we'll be sure to pass along your compliments. We can't wait to welcome you and your family back for another fantastic stay!
by A verified traveler
Posted 10 May 2024
Staff were so nice and helpful. With your stay you have access to the steam room, gym and jacuzzi. We didn’t use the pool or outdoor jacuzzi, but looked beautiful. Restaurant at the hotel was great, had the beef short rib which was delicious.
Comment from Hotel Management
12 May 2024 by Front Desk Management, Hotel Management
Good evening, Kimberlynn! We're so happy to hear you enjoyed our restaurant and amenities during your visit with us, it was such a pleasure having you at the resort. Thank you so much for taking the time to provide your valued feedback, your compliments will definitely be shared with the rest of our team. We hope you will return to see us again soon!
by A verified traveler
Posted 10 May 2024
It’s great facilities are nice and customer service is very friendly
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Hello Catherine, We're glad to hear that you enjoyed our facilities and experienced friendly customer service during your stay! Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hello Jason, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
by A verified traveler from Anaheim
Posted 6 May 2024
Bed was like sleeping on a rock. Said on Expedia there was a 55” tv and there was just a small very dated TV not smart at all. Expected a much higher quality room considering the hotel rating on cost. Definitely needs updating of technology in rooms and they need to get rid of the motel quality beds
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Hello Christopher, Thanks for sharing your experience. We're thrilled to hear that you appreciated the service provided by our staff during your stay. We understand your concerns regarding the amenities and room conditions, and we appreciate your feedback. Rest assured, we're continuously working to enhance the overall guest experience, including updating our technology and amenities. Your insights are invaluable to us, and we look forward to welcoming you back for an improved stay in the future. If there's anything specific, you'd like to address or discuss further, please feel free to reach out. We're here to ensure your next visit exceeds your expectations!
by A verified traveler
Posted 6 May 2024
Highly recommend if your looking for a getaway to relax and enjoy the outdoors .
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Daniel, We're thrilled to hear you had such a wonderful experience at our resort! Thank you for recommending us to others seeking a relaxing getaway in the great outdoors. Our team strives to create a tranquil and enjoyable atmosphere for all our guests, and we're delighted to know we hit the mark with your stay. We hope to welcome you back soon for another rejuvenating escape amidst the beauty of Lake Arrowhead. Until then, happy adventures!
by A verified traveler
Posted 5 May 2024
Condition of rooms is terrible
Too expensive and not professional restaurant staff
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Hayk, Thanks for taking the time to share your feedback with us. We understand the importance of a comfortable and enjoyable experience for our guests, and we appreciate your feedback regarding the room's comfort and cleanliness. We would welcome the opportunity to discuss it further and gather any additional details that would help us redirect your feedback appropriately to improve our services. Please consider calling the hotel directly so that we can learn more about your experience and address any concerns you may have. Thank you again, and we look forward to connecting with you soon!
by A verified traveler
Posted 29 Apr 2024
Beautiful property. Close walking distance to shops and restaurants. Staff very friendly. Great for kids. Would have given 5 stars, but the bed was extremely uncomfortable.
Comment from Hotel Management
29 Apr 2024 by Front Desk Management, Hotel Management
Good evening, Malia! It was so wonderful having you visit us over the weekend, we're happy you enjoyed your experience at the resort and that our team was able to help make you feel welcomed. We deeply apologize for the discomfort caused by the bed in your room, your comments will be shared with the team so this issue can be addressed for our future guests. Thank you for bringing this to our attention and for taking the time to provide your feedback. We hope to see you again soon!
by A verified traveler
Posted 29 Apr 2024
Beautiful property, nice spa, staff all very friendly. Some areas were a little old looking. In the room you could hear everything the neighbors said and very noisy when the people upstairs walked around.
Comment from Hotel Management
29 Apr 2024 by Front Desk Management, Hotel Management
Good evening, Sarah! Thank you so much for coming to visit us at the resort, we're happy to hear you enjoyed your stay. We were disappointed to learn about the noise disturbances you experienced during your visit and apologize for the effect this may have had on the quality of your stay with us. Rest assured your comments will be shared with the appropriate team so improvements can be made in the future, thank you for taking the time to provide us with your feedback. We hope to see you again soon!
by A verified traveler
Posted 28 Apr 2024
Lia was the best receptionist ever! And, what a great facility. Great private beach for resort residents. Walking distance to the restaurants, and all around safe and quiet. Highly recommended!
Comment from Hotel Management
29 Apr 2024 by Front Desk Management, Hotel Management
Good evening, Esther! We're so happy to hear you enjoyed your visit with us and that Lia was able to help make your stay more memorable. It was such a pleasure hosting you, we're glad you were able to enjoy the lake as much as we do. Thank you so much for taking the time to provide your feedback on your stay, we hope to see you again in the future!
