Ratings based on 423 Verified Reviews

3.7 out of 5
95% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 19 May 2024
I’ve stayed a few times and I’d normally give 5 stars. But this time round there were some serious errors made. Error 1: We had an undisclosed bill added to our room 552. The amount of 121,621.000 rupees from the beauty salon which we never used. This was investigated and found that the salon took the wrong number and billed it to our room by mistake! Where is the verification when customers use these services?? Error 2: They checked out our room a day early so we were unable to get back in our room for 1 hour. Again completely unacceptable. Error 3: We had booked our taxi ride back to the airport for departure. We booked this a few days in advance using their concierge service and was assured it was booked. After reconfirming a day before our departure they could not see our request??? What kind of cowboy operation you running here!! That concierge reception is a joke! They need to relook at their process for taxi booking. Righting a name on a slip is simply not good enough.
Comment from Hotel Management
21 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
5 out of 5
by A verified traveler

Posted 12 May 2024
Would recommend can use some upgrades for sure but service staff etc are amazing
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
2 out of 5
by A verified traveler

Posted 8 May 2024
Poor customer service. Very dated rooms.
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
5 out of 5
by A verified traveler

Posted 4 May 2024
One of the best hotels in the world. Recommended.
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
1 out of 5
by A verified traveler

Posted 1 May 2024
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
5 out of 5
by A verified traveler

Posted 30 Apr 2024
Great stay. Will come back.
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
5 out of 5
by A verified traveler from oak brook

Posted 28 Apr 2024
It is an amazing property which needs major renovation but service and food options were Excellent. The vibe of their lobby is great.
Comment from Hotel Management
30 Apr 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
5 out of 5
by A verified traveler

Posted 28 Apr 2024
purely professionalism.
Comment from Hotel Management
30 Apr 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
5 out of 5
by A verified traveler

Posted 12 Apr 2024
Great buffet breakfast. Nice comfortable room and the staff in general was efficient. However one staff member who was attendent at pool area and also the gym was very rude and was constantly harrasing my family members.
Comment from Hotel Management
23 Apr 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
4 out of 5
by A verified traveler from Hazelwood

Posted 7 Apr 2024
Do to Ramadan the food selection was very limited and the coffee shop was closed at 10:00 p.m.
Comment from Hotel Management
23 Apr 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
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