Ratings based on 1,623 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This was my first stay at the property. The rooms are really nice and very clean. Overall it's a nice property. I was disappointed in my room location - very noisy, smells from a nearby restaurant, & a view of a parking lot. They also don't let you have much of a late check out - I asked for noon but they would only accommodate 11:30. I was tired & felt rushed to get out.
by A verified traveler
Posted 31 May 2024
This is my fourth time staying at this hotel and i've never had a problem. I will continue to stay here in the future!
Comment from Hotel Management
1 Jun 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Tiffany,We appreciate your continued support and are delighted to hear that you've enjoyed your stays with us. Your loyalty means a lot to us, and we are thrilled that you've never encountered any issues during your visits. We look forward to welcoming you back for your next stay. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 31 May 2024
I love how the staff members were so nice and welcoming for being my first time coming in. My room was spotless clean. Bedsheets and and bed was clean and comfortable! Garden was beautiful. Mylai and Charly helped me and they were so kind to me and helpful. Thank you I will definitely come again.
Comment from Hotel Management
1 Jun 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Cldny,We are delighted to hear about your exceptional experience at our establishment. The kindness and helpfulness of Mylai and Charly made your stay memorable, and we are thrilled to receive such positive feedback. Your appreciation of the cleanliness of your room and the beauty of our garden means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience! _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 30 May 2024
Beautiful gardens
Comment from Hotel Management
31 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Douglas,We sincerely appreciate your positive rating and recognition of the beautiful gardens. Your feedback is invaluable to us, and we are thrilled that you enjoyed your experience. Our team is committed to providing memorable stays for all our guests. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 29 May 2024
A really nice place to come home at the end of a long day out. Very quiet. No problems. Parking was very easy.
Comment from Hotel Management
31 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Lona,Thank you for sharing your positive experience at our property. We appreciate your feedback mentioning it as a nice and quiet place with easy parking. Your comments are truly valued. If you have any more feedback or require further assistance, please feel free to reach out. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 27 May 2024
It’s comfortable and very accessible. It’s not the Four Seasons but works!
Comment from Hotel Management
2 Jun 2024 by bill, Hotel Management
Hi Tracy: Thanks so much for taking the time to write a review. We appreciate your feedback "...comfortable and very accessible." We look forward to seeing you again soon _.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Dean,Thank you for the 5-star rating! We truly appreciate your feedback and support. Your positive experience means a lot to us. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler from Schaumburg
Posted 26 May 2024
Love this area
Comment from Hotel Management
28 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Rimi,Thank you for your positive feedback about the area! We are delighted to hear that you love it. If you have any more comments or need further assistance, please feel free to reach out. Your feedback is truly valued. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 25 May 2024
It was safe and quiet. Convenient location. Staff were courteous and attentive. We definitely recommend to people looking for a more affordable and convenient hotel.
Comment from Hotel Management
25 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello MICHAEL,We are thrilled to hear that you found our hotel safe, quiet, and conveniently located. Your praise for our courteous and attentive staff warms our hearts. Thank you for recommending our hotel to those seeking affordability and convenience. Your feedback means a lot to us. We eagerly anticipate your return for another wonderful experience at our hotel. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted 25 May 2024
We always stay here. Close to everything, extremely clean, always friendly staff, very reasonable prices too!!!
Comment from Hotel Management
25 May 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Jenna,Thank you for your continuous support and for sharing your positive experience with us. We are delighted to hear that you appreciate our convenient location, exceptional cleanliness, friendly staff, and reasonable prices. Your feedback is truly motivating for us as we strive to provide exceptional service to all our guests. If you have more feedback to share or need any assistance, please feel free to reach out. Your input is highly valued. _Best Regards,The Laguna Hills Lodge Team
