Ratings based on 627 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We had a good stay
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us. We value and appreciate your feedback!
by A verified traveler
Posted 19 May 2024
We booked a King suit; however, they gave a room with two doubles. When I called down they said on their end it was booked that way, but my confirmation was definitely a king bed.
The breakfast was TERRIBLE.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Thank you for sharing your recent experience. We greatly appreciate the time you have taken to provide this information. I'm very sorry to read the room type booked you did not receive. The reservation in our PMS system was for two beds, not one King Bed. We do apologize for this inconvenience. Thank you for choosing to stay with us. We appreciate your feedback.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us. We value and appreciate your feedback!
by A verified traveler
Posted 6 May 2024
The breakfast was not very good
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Apr 2024
Breakfast was okay.
Comment from Hotel Management
19 Apr 2024 by Megan C. Guest Services, Hotel Management
On behalf of the entire team here at SpringHill Suites, we want to thank your for sharing your feedback. I am sorry your experience with us here at SpringHill Suites was below your standards. We hope to be able to exceed all your expectations in the future, during your next stay in Lafayette.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 2 Apr 2024
Wonderful staff… day and night crew! It felt off the beaten path, yet close to shopping!
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Mar 2024
Will definitely stay here again if I’m ever back there.
Comment from Hotel Management
25 Mar 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Los Gatos
Posted 16 Mar 2024
It is showing its age, is not as clean as it could be, and I would have been very disappointed if I had paid for this out of pocket versus points.
Comment from Hotel Management
19 Mar 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
