Ratings based on 30 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
To noisy in early mornings.Towels should be replaced show a lot off use already.
Comment from Hotel Management
31 May 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Ryszard,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbances you experienced during your stay.To address noise-related concerns, we have provided earplugs in the rooms as an additional amenity for our guests' comfort. While we understand that this may not completely resolve the issue, we hope it can offer some relief for light sleepers or those sensitive to noise.Regarding the towels, we apologize for any inconvenience caused by their condition. Our housekeeping team works diligently to maintain the highest standards of cleanliness and presentation, and we will ensure that any towels showing signs of wear are promptly replaced.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 26 May 2024
Near the harbor and fish markets, noise from
The nearby property.
Comment from Hotel Management
27 May 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Endrawati,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel's proximity to the harbor and fish markets convenient. We apologize for any noise disturbances caused by nearby properties. We strive to ensure our guests have a comfortable stay and will look into ways to minimize any disruptions. We appreciate your understanding and hope to welcome you back for a more peaceful experience.Best regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 22 May 2024
Very noisy in the mornings .Towels shouldn’t be replaced they grey instead off white color shows heavy used.
Comment from Hotel Management
31 May 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Ryszard,Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbances you experienced during your stay.To address noise-related concerns, we have provided earplugs in the rooms as an additional amenity for our guests' comfort. While we understand that this may not completely resolve the issue, we hope it can offer some relief for light sleepers or those sensitive to noise.Regarding the towels, we apologize for any inconvenience caused by their condition. Our housekeeping team works diligently to maintain the highest standards of cleanliness and presentation, and we will ensure that any towels showing signs of wear are promptly replaced.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Meruorah Komodo Labuan Bajo
by A verified traveler from San Mateo
Posted 26 Mar 2024
Clean, comfortable. Restaurant on the top with great view.
Comment from Hotel Management
26 Mar 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Albert,Sunny Greetings from Meruorah Komodo Labuan Bajo!Thank you for your positive review! We're delighted to hear that you found our hotel clean and comfortable. It's wonderful to know that you enjoyed dining at our restaurant on the top floor with its great view. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us.Kind Regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 15 Mar 2024
Staff is extremely nice. Go out there way to help you. Clean ,
Comment from Hotel Management
20 Mar 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Bev,Sunny greetings from Meruorah Komodo Labuan Bajo!Thank you for highlighting our staff's exceptional service and our hotel's cleanliness. We strive to go above and beyond to assist our guests with exceptional experience.We surely can't wait to welcome you back soon.Kind regards,Meruorah Komodo Labuan Bajo
by A verified traveler
Posted 12 Mar 2024
Property was clean, staff very kind. I am english so rhey had englisg speaking staff to help us with transportation and Excursions
Comment from Hotel Management
14 Mar 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Bev,Sunny greetings from Meruorah Komodo Labuan Bajo!Thank you for taking your time to provide us very kind review about our hotel. We are thrilled to hear that you found our property clean and our staff very kind. We always ensure to have English-speaking staff available to assist with transportation and excursions or any other inquiries of our guests.Once again, thank you for staying with us and we look forward to welcoming you back in the future.Kind regards,
by A verified traveler
Posted 8 Mar 2024
Center location.
Comment from Hotel Management
14 Mar 2024 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear Eugene,Sunny greetings from Meruorah Komodo Labuan Bajo!Thank you for taking your time to provide a positive feedback and for highlighting our central location. We are delighted to know you found it convenient.It would be with absolute pleasure to welcome you back hopefully soon again.Kind regards,
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Meruorah Komodo Labuan Bajo, Hotel Management
Dear R,Sunny greetings from Meruorah Komodo Labuan Bajo!We appreciate you giving us the best possible rating for your stay. Please inform us of your next trip to Labuan Bajo, so that we can personally look after you.Kind regards,Debby TampubolonDirector of Rooms
by A verified traveler
Posted 2 Sep 2023
Very unimpressed. Not 5 star at all. Food was tasteless. Only one chair for my balcony. Pool was fine except only 6 loungers and no shaded area. Little English spoken. Nil in my mini bar fridge. Gym ok but only one bench! For coffee and tea, sanka and Lipton. Quite simply, no way is this worth the money spent. Don't waste your money. I found harbour hotel nearby for $45 instead of $200 much more satisfactory and better, friendlier customer service.
Comment from Hotel Management
15 Sep 2023 by Debby Tampubolon, Hotel Management
Dear Deanna, Thank you for staying with us and also for writing your feedback. We would like to take this opportunity to apologize for not being up to our usual standards and rest assured we take this moment to reflect and to improve. Warm regards,
by A verified traveler
Posted 31 Aug 2023 on Hotels
There was an odor in the bathroom on arrival. We called them and they promptly found the problem and repaired it
Comment from Hotel Management
15 Sep 2023 by Debby Tampubolon, Hotel Management
Dear Paul, Thank you for your recent stayed with us and we delighted to received your feedback. We always strive to elevate the services and products and take this moment to reflect and improve. We are looking forward to your return. Warm regards,
