Ratings based on 649 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Lovely. Lots of attention and comfortable beds. Extra pillows. Osen is so nice. Free snack room. Ill be back.
by A verified traveler from Los Angeles
Posted 28 May 2024
This was a super cute, chic hotel with traditional elements in the room (tatami mats, low/futon style beds). The floor to ceiling window was awesome and I loved being able to lookout it from bed or have a light meal at the table and chairs in the room without missing the view. Everything in this hotel was new - great curtains, chic decor, great pajamas and cute pairs of traditional Japanese socks. The bathroom was also gorgeous and the enclosed shower and tub was nice and enjoyable. The amenities were great - large soap dispensers in the shower and bathroom. Didn’t particularly care for the tiny packets of skincare, felt with all that was being offered they kinda skimped on this. The coffee setup was cool for coffee lovers, but I tried it and wasn’t a fan. It’s a nice thought but not practical for a daily cup of coffee. Overall
The room size is small and there was hardly room for our two carryon size suitcases but we made do. There could definitely be more storage or room for our stuff, but the little things in the room made up for the lack of space. The beds were so comfortable too! The location was decent for walking around, every place we wanted to go was about a 15 min walk which isn’t bad. There’s lots to see, eat, shop on the quiet streets of this area. The staff also was so nice and accommodating, I appreciated them booking a massage for me at another location, they arranged it all and it went so smoothly. Get the matcha fruit parfait upon check in if you can! Yum!
by A verified traveler
Posted 27 May 2024
Everything was good- lovely breakfast- great staff - excellent customer service
by A verified traveler
Posted 26 May 2024
This is a great stay in Kyoto. The accomodation is comfortable (although we found the pillows / bed could have been more comfortable). The facilities are great including the onsen, the drink / snacks room, the gym and laundry. It’s about 15 min walk from the main strip in Kyoto.
by A verified traveler
Posted 26 May 2024
Like: services, staffs, room and lounge area with good coffee and snacks...and it's free.
Don't: breakfast served cold.
by A verified traveler
Posted 25 May 2024
Absolutely loved the jacuzzi spa after a long day of walking Kyoto. Also loved the free snack bar stocked with drinks, nuts, cookies and popsicles. Beds were comfortable. Breakfast buffet was pretty decent. Staff were polite though not especially friendly. Overall a great stay and we would stay again!
by A verified traveler
Posted 25 May 2024
Best hotel of our trip to Japan. Good location. Beautiful rooms. Great service.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 24 May 2024
Excellent hotel near train station. Best part was that many people there spoke English and everyone was extremely helpful and polite
by A verified traveler
Posted 23 May 2024
Lovely property. Tranquil entrance was always a welcome sight after exploring all day. Rooms were a nice size, clean and great bathrooms.
