Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Excellent stay!
by A verified traveler
Posted 28 May 2024
Excellent hotel to stay.
Comment from Hotel Management
29 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing Kyoto Tokyu Hotel from among the many hotels available. We sincerely appreciate your many kind words. We hope we were able to assist you in making your trip delightful. Please feel free to visit us again when you come to Kyoto. We look forward to welcoming you back.Thank you.
by A verified traveler
Posted 22 May 2024
Could not have been better. Extremely kind staff, beautiful hotel, and spacious room for a fair price. I had a great time!
Comment from Hotel Management
26 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels.We sincerely appreciate your kind words, which could not be more superlative. All of our staff will make every effort to support your comfortable stay. We look forward to welcoming you again.
by A verified traveler
Posted 21 May 2024
Very good stay with excellent customer service and convenient amenities
Comment from Hotel Management
26 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler
Posted 13 May 2024
Beautiful! Very nice!
Comment from Hotel Management
13 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you for a good review! It is our greatest pleasure to realize that you were satisfied with Kyoto Tokyu Hotel. We are very looking forward to seeing you again in the future!!
by A verified traveler
Posted 11 May 2024
Amazing hotel with friendly staff and spacious ,clean room. The breakfast was lovely.
Comment from Hotel Management
13 May 2024 by Kyoto Tokyu Hotel, Hotel Management
We're thrilled to hear that you had an amazing experience at our hotel! Thank you for your kind words about our friendly staff, spacious and clean rooms, and lovely breakfast. Providing exceptional service and comfortable accommodations is our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
by A verified traveler from Tokyo
Posted 7 May 2024
Kyoto is a big city, so lot of walking if not by the station. the bus was very useful. maybe if there was a rental bicycle at hotel I would definately use it. hotel was fine and will use it again.
Comment from Hotel Management
8 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you for your feedback! We're glad to hear that you found the bus service useful during your stay in Kyoto. Your suggestion about having rental bicycles available at the hotel is excellent, and we'll certainly consider implementing it in the future to provide more convenient transportation options for our guests. We're pleased to know that you found the hotel satisfactory and that you plan to stay with us again. We look forward to welcoming you back on your next visit to Kyoto!Thank you.
by A verified traveler
Posted 4 May 2024
Highly recommend this hotel
Comment from Hotel Management
5 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. We will continue to do our best to be a hotel loved by our guests. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler from Halifax
Posted 3 May 2024
The hotel is very well maintained, with nice restaurants and with a staff that was extremely polite. I am definitely recommending this hotel as a good option to stay in Kyoto.
Comment from Hotel Management
5 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. We will continue to do our best to be a hotel loved by our guests. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler
Posted 2 May 2024
This hotel is pretty centralized to many restaurants, shopping outlets and temples. The staff at the hotel literally went above and beyond. They were very patient and accommodating to all my hotel needs and answered all my questions. I recommend to add the breakfast option if you're given one. Breakfast buffet did not disappoint.. huge selection to choose from. They offered American or Japanese options for breakfast. Lots of coffee, cereals, juice, breads.. it was all there. The hotel is very clean, spacious entryway, there's a beautiful Japanese garden theme as you come down the escalator. The hotel is dated, I say 90's to early 2000's but the staff makes up for it. Gym is perfect for 2-3 people, kept very clean. You have to get the key at the front desk. Public restrooms were ultra clean too. Room was perfect for 1-2 persons but it was a little bit dated. Beds and pillows were a little firm. Free water bottles and coffee in the room, as well as robes and slippers, in-room safe and air purifier included. Plenty of drawers for your clothing. 4k 40 inch TV but only about 6 channels. 5 in Japanese 1 in English. Hotel caters to everyone, there was alot of diversity amongst all the guest, everyone friendly. The welcoming crew up-front were all amazing. The premium lounge is small but very serene. Fast elevators. Hotel’s overall experience was great. 10/10
I recommend J-Cycle.. it's a 12 minute walk from the hotel. Rent an e-bike for the day or few days. Best way to see the city.
Comment from Hotel Management
5 May 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for staying at our hotel. We appreciate your kind words. We are very happy to hear that you were satisfied with the breakfast.You can also choose a Japanese set meal at Tankuma'' in the hotel. This has also been well received by our customers, so we hope you will enjoy it the next time you visit.We will continue to make every effort not to disappoint you. We are glad to hear that you had a good rest during your stay. We hope you will have the opportunity to visit us again. All of our staff look forward to serving you.
