Ratings based on 1,092 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great people.
Comment from Hotel Management
16 May 2024 by Manager , Hotel Management
Dear JeanThank you very much for staying at Hotel Granvia Kyoto.We are extremely honored to receive your full-score review for your stay here with us this time.We will continue to strive to improve our services, and we hope that you will visit our hotel again when you come to Kyoto.Best regards, Director of Rooms
by A verified traveler
Posted 13 May 2024
Staff are very kind, speak great English. Facilities are always clean. Would definitely stay here again! So convenient being right above Kyoto station
Comment from Hotel Management
16 May 2024 by Manager, Hotel Management
Dear RachelThank you for your recent stay at Hotel Granvia Kyoto.We hope your trip to Kyoto was memorable.We are very happy to hear your compliments about our location and staff.We will continue to strive to improve our services so that we can meet the needs of various customers.We are looking forward to seeing you again.Best regards, Director of Rooms
by A verified traveler
Posted 10 May 2024
Granvia hotels always set the bar high for great quality hotels in Japan. Kyoto matches if not exceeds this expectation. Beautful room, amazing staff, and extremely convenient location inside Kyoto Station. Would absolutely stay again if given the opportunity.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Dear JeffreyThank you very much for staying with us at Hotel Granvia Kyoto this time.It is a great pleasure for us to be your choice and that you would like to stay here again.Encouraged by the words we received from our customers, we will continue to devote ourselves to providing heartfelt hospitality services in the future.We are looking forward to seeing you again. Best regards, Director of Rooms
by A verified traveler
Posted 10 May 2024
Ideal location in Kyoto. Connected to the Kyoto train station. Tours start from across the street. Price is very economical. Service is exemplary. Many restaurants in the hotel and within a short walk. Shopping stores, and mall called Isetan are connected to the hotel. Breakfast was excellent. Strongly recommended.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Dear AbdullaThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to hear your compliments on our hotel and location.Our hotel is located inside the JR Kyoto Station building, making it very convenient for sightseeing and business. There are also department stores and underground shopping malls in the Kyoto Station Building.We will strive to provide better services, and truly look forward to your next visit.Best regards,Director of Rooms
by A verified traveler from Anchorage
Posted 9 May 2024
Great location but will request room closer to the elevator as we always seem to be assigned the last room at the end of the hall, which is quite a distance to walk with suitcases. Other than that, it was an enjoyable stay.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Dear PATRICIAThank you for staying with us at Hotel Granvia Kyoto. We are very happy to hear that you are satisfied with our location. When you make the reservation next time, please write the request and let us know that you want the room that near the elevator please.We will continue to strive to improve our services to meet the needs of various customers.We are looking forward to seeing you again.Thank you for your feedback.Best regards, Director of Rooms
by A verified traveler
Posted 7 May 2024
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by A verified traveler
Posted 7 May 2024
Excellent location and great sized rooms with the best amenities
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Dear MelindaThank you very much for choosing to stay with us at Hotel Granvia Kyoto.It is a great pleasure for us to be your choice and receive your words of compliment.We will continue to make every effort to provide hearty hospitality services that will satisfy our customers, and we are looking forward to seeing you again. Best regards, Director of Rooms
by A verified traveler
Posted 1 May 2024
Expedia and the hotel granvia set this up to be a scam After booking with Expedia I received notification that Expedia now joined with hotels.com I later upgraded my room through hotels.com and received frequent reminders about my trip and my room - one room Upon checking in, hotel granvia charged me for a room
booked through Expedia and hotels.com that is they charged me twice!! I couldn’t get in touch with Expedia the hotel was totally unhelpful and hotels.com informed me the problem was with Expedia and hotel granvia There are many nicer quieter cleaner hotels in Tokyo Avoid scammers don’t stay there
by A verified traveler from Athens
Posted 30 Apr 2024
Convenient location, nice hotel, excellent value for the price.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Dear SrdjanThank you very much for choosing to stay at Hotel Granvia Kyoto.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms
by A verified traveler
Posted 28 Apr 2024
An amazingly beautiful hotel, located in Kyoto station. A beautiful station with endless shopping and dining options, and obviously access to all the trains!
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Dear KristinThank you for your recent stay with us at Hotel Granvia Kyoto.We are very pleased to hear your compliments on our location.Our hotel is located inside the JR Kyoto Station building, making it very convenient for sightseeing and business. There are also department stores and underground shopping malls in the Kyoto Station Building.We will strive to provide better services, and truly look forward to your next visit.Best regards,Director of Rooms
