Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 29 May 2024
Great location, clean room, easy English communication with front desk.
Comment from Hotel Management
31 May 2024 by Hotel Gran Ms Kyoto, Hotel Management
Thank you for choosing to stay with us. We are delighted to hear your positive feedback, especially regarding our front desk team. Your kind words motivate us to continually enhance our skills and hospitality. We value your feedback as it helps us in our ongoing efforts to improve our services. We hope your stay in Kyoto was truly remarkable, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 29 May 2024
Very nice, clean, and spacious hotel next to a fun area to explore!
Comment from Hotel Management
31 May 2024 by Hotel Gran Ms Kyoto, Hotel Management
Thank you for choosing to stay with us. Your kind words motivate us to continually enhance our skills and hospitality. We value your feedback as it helps us in our ongoing efforts to improve our services. We hope your stay in Kyoto was truly remarkable, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 29 May 2024
Excellent location, close to everything from transportation, to shops and restaurants. Rooms are clean and comfortable.
Comment from Hotel Management
31 May 2024 by Hotel Gran Ms Kyoto, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.
by A verified traveler
Posted 14 May 2024
Can't find any issues. Nice hotel, clean, quiet, well located
Comment from Hotel Management
16 May 2024 by Hotel Gran Ms Kyoto, Hotel Management
We greatly appreciate the time you have taken to provide us with this valuable feedback. we are very glad that you had a pleasant time during your stay. We really hope to see you again in the future.
by A verified traveler from North York
Posted 13 May 2024
Wonderful location walking to Nishiki market. Convenient to ride public transportation. Staff very friendly and helpful. Plenty of restaurants and other eating options.
Comment from Hotel Management
13 May 2024 by HOTEL GRAN Ms KYOTO Front Desk Odagawa, Hotel Management
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Gran Ms Kyoto, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again.
by A verified traveler
Posted 7 May 2024
Great location, and great staff
Comment from Hotel Management
8 May 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We look forward to seeing you again in the near future
by A verified traveler
Posted 22 Apr 2024
Great Stay!
Comment from Hotel Management
25 Apr 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.
by A verified traveler
Posted 13 Apr 2024
Room great, staff amazing. Location unbeatable. Make sure dryer is 1/3 full, no more, it will not dry. The adjacent cemetery is beautiful, and there's privacy screens on the window if you're uncomfortable with cemeteries. Night clubs closish, but we slept fine with our window open. Will return if in the area again.
Comment from Hotel Management
16 Apr 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.
by A verified traveler
Posted 11 Apr 2024
Staff were excellent but the walls were very thin. Bring ear plugs in case you have noisy neighbours like I did
Comment from Hotel Management
11 Apr 2024 by Frontdesk, Hotel Management
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!
