Ratings based on 526 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The staff was very helpful and very kind.
Comment from Hotel Management
22 May 2024 by Royal Regantris Kuta, Hotel Management
Dear DanielThank you for your wonderful review! We’re thrilled to hear that you found our hotel to be excellent and our staff to be helpful and friendly. It’s great to know that you appreciated the cleanliness of your room as well. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 May 2024
To say this is a 4* hotel is a giant leap of imagination. When I checked in the bed linens were lightly stained and the room I booked only had one available outlet, on the other side of the room. In this day and age, we are all charging our phones and tablets and for me, I needed another outlet for a heating pad to help with cramps from chemotherapy.
I upgraded to a bigger better room, but even still one had to put their shoulder into the door to open or close it. The sink and tub drains were clogged with who knows what and were slow to drain. The towels were threadbare. The toilet seat had seen better days, perhaps during the Clinton years.
Yet the staff seemed very attentive, while their command of English was pretty limited. I ate at the hotel twice and was disappointed both times. I was told it was happy hour at the pool when it wasn’t and they went out of their way to show me signs afterward, despite what the man who took my order had told me.
While the hotel had seen better days, there was construction and renovation of an adjacent building so it’s quite possible that when that project is done and open later in 2024 they might go to work on the property side I stayed in. Let’s hope so.
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Daniel,We apologize for falling short of your expectations during your recent stay. Your feedback regarding the cleanliness, room amenities, and overall condition of the property is concerning, and we take your comments seriously. It's disappointing to hear that you encountered issues with outlets, drainage, and room functionality. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We also apologize for the miscommunication regarding the pool happy hour and any inconvenience it caused. We will work on improving our communication processes to prevent such incidents from happening again.Regarding the ongoing construction nearby, we appreciate your understanding and patience. We aim to continually improve our facilities, and we hope to have the opportunity to welcome you back once renovations are complete. Your satisfaction is our priority, and we are committed to providing a better experience on your next visit. Thank you for your valuable feedback.
by A verified traveler
Posted 16 Apr 2024
The hotel is close to Kuta beach, but the rooms are dingy and the safe box was not working. The locks had problems and the staff took 40 minutes to open the door...also area is surrounded by touts and pimps...so not a great place for family stay.
Comment from Hotel Management
17 Apr 2024 by Surya Adidarma, Hotel Management
Dear Kiran,We're sorry to hear about your disappointing experience. Rest assured, we take your feedback seriously and will address the issues with our rooms, locks, and staff response time promptly. We're committed to ensuring a safe and comfortable stay for all our guests. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 10 Apr 2024
Stayed here for 3 weeks in March. Absolutely enjoy this hotel. Third stay here. The facilities and staff are great and its in a good central location. Its currently in development and the final product will be exceptional. The new rooftop pool is very enjoyable.
Comment from Hotel Management
17 Apr 2024 by Royal Regantris Kuta, Hotel Management
Dear Bryce,Your feedback motivates us to continue striving for excellence, and we can't wait to have you back for another unforgettable stay. Thank you for choosing our hotel, and we look forward to exceeding your expectations once again!
by A verified traveler
Posted 9 Mar 2024
On night arrival given dirty, mouldy room on the ground floor with a garden view of a tree and wall!
Moved to 4th floor, smelt cleaner but wasn't. Dirty bed linen and towels, marks in bath, wobbly taps, mould painted over and univited guests, ants. Yes I know its a hot country but you do not want to woken up at 2am by ants in your bed.
New swimming pool looks very swish, but is green with alge. The rainwater in the old leaking pool is cleaner. This is still causing issues with dampness throughout the hotel. They are building a new extention and the new part my be different when complete,
Offered a suite on checkout but by then i had enough. I wouldnt book here again.
Comment from Hotel Management
13 Mar 2024 by Royal Regantris Kuta, Hotel Management
Dear Peter,We sincerely apologize for the unsatisfactory experience you had during your stay at our hotel. We deeply regret the inconvenience caused by the condition of the room and facilities. Immediate actions will be taken to address the cleanliness and maintenance issues you mentioned. We will also follow up with our staff to ensure that our service standards are consistently met in the future. Thank you for your feedback, and we hope to provide a better experience if given another opportunity in the future. Regards
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
13 Mar 2024 by Royal Regantris Kuta, Hotel Management
Dear Justin,Thank you for choosing to stay with us and for your positive feedback. We greatly appreciate your patronage and are delighted to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you again in the future.
by A verified traveler
Too old
Posted 30 Jan 2024 on HotelsThe facility is old need update immidiately
by A verified traveler
Posted 8 Dec 2023 on Hotels
by A verified traveler
Posted 15 Nov 2023
by A verified traveler
Posted 31 Oct 2023
Friendly staff. Great location. Not too glamorous but served the needed purpose... A little noisy on the ground floor with the entertainment but no biggie though - WHO THE HELL GOES TO BALI FOR QUITNESS, Hhahaha!!!
