Ratings based on 277 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
We love this property it’s our third time here but it doesn’t seem as good as it used to be. Both our sinks were clogged and the stoppers were dirty. The restaurant has gotten super pricey and the service charge is twice other hotels. Breakfast was good but very limited in choice and quantity. For the price we hope for better.
by A verified traveler
Posted 26 Mar 2024
Our group had a great time staying at Novotel. Thanks Mr Khalil of reservation for all the assistance with room requests, transportation arrangement with Mr Sidik (he is the best to bring us around) and special Birthday celebration dinner arrangement.
The teams from reception, the bar, restaurants, chef, house keeping are always giving their best services.
BIG Thank you everyone for our group awesome holiday.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Deni, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Deni PardiyanFront Office Manager
by A verified traveler
Posted 17 Sep 2023 on Lastminute
Comment from Hotel Management
18 Sep 2023 by Deni, Hotel Management
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Deni PardiyanFront Office Manager
by A verified traveler
Posted 8 Sep 2023
staff were excellent
Comment from Hotel Management
12 Sep 2023 by Deni, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Deni PardiyanFront Office Manager
by A verified traveler
Posted 29 Jun 2023 on Orbitz
My stay at Novotel was last minute, due to travel issues between Jakarta and Bali. I wish I would have spent my entire time at Novotel. The beach was amazing and staff incredible. The room was clean and modern, while the property was classic and well maintained. Check my Insta story @emderrevin for a sneak peak of what to expect. I will return for a much longer stay.
by A verified traveler
Do not stay at this hotel
Posted 27 May 2023 on HotelsThe worst chain hotel I ever stayed! We booked this hotel at first because we thought it was a safe choice, as it is part of the Novotel hotel chain. Turns out that this was the worst experience we could’ve imagine. The room smelled like mold, the room really could use a renovation, and the breakfast food was not good. The hotel is very old and I am surprised it is still on business. Please do not stay there! Waste of money.
by A verified traveler
Nice beach
Posted 15 May 2023 on HotelsComfortable, nice beach, access to town by car
Comment from Hotel Management
28 May 2023 by Wira, Hotel Management
Dear SusanWe very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,WiraAsst. Front Office Manager
by A verified traveler
Posted 13 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Dicky Maulana, Hotel Management
Dear Jeff, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager
by A verified traveler
Posted 23 Feb 2023 on Hotels
Comment from Hotel Management
1 Mar 2023 by Dicky, Hotel Management
Dear Arif, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager
