Ratings based on 992 Verified Reviews

4.0 out of 5
90% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 30 Apr 2024
We was checked in a room with a mouldy smell and also with broken balcony door, I called the receptionist to inform about this and their response was:’I will send someone to spray air refresher in the room’, after 10m the smell was back and I went down to inform again and I was approached with a rude attitude and with the following response after: “why you didn’t informed the other people before”. The most friendly staffs is the security especially Wara, other staff they are not well informed or not prepared. Not worth the rating.
4 out of 5
by A verified traveler from THORNBURY

Posted 28 Apr 2024
Staff were extremely good and hospitable The actual hotel needs a bit of TLC to get it up to a very good standard. Overall the amenities offered and the staff made it a good experience
Comment from Hotel Management
2 May 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear RobertThank you for your recent stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We are delighted to hear that you found our staff to be extremely good and hospitable. Providing excellent service is one of our top priorities, and we are thrilled that our team exceeded your expectations.We also appreciate your feedback regarding the condition of the hotel. Rest assured, we continuously strive to maintain and improve our facilities to ensure that they meet the expectations of our guests.Your comments are invaluable to us as we work towards enhancing the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,
3 out of 5
by A verified traveler

Posted 27 Apr 2024
The building needs to be upgraded.
Comment from Hotel Management
2 May 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear SriThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Your comments are invaluable to us, and we appreciate your honesty.We sincerely apologize for any inconvenience or disappointment caused by the condition of our building. Your feedback regarding the need for upgrades is duly noted, and we assure you that we are committed to making improvements to enhance the overall guest experience.Please know that we take your feedback seriously, and we will be conducting a thorough assessment of our property to identify areas for renovation and upgrade. Our aim is to ensure that our facilities meet the standards expected by our guests, and we will work diligently to address any shortcomings.We appreciate your understanding and patience as we strive to make these improvements. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us.Once again, thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely yours,
5 out of 5
by A verified traveler

Posted 25 Apr 2024
Comment from Hotel Management
2 May 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear GlendaThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your rating with us. We're thrilled to receive a perfect score of 5 out of 5 from you!Your satisfaction is our utmost priority, and we're delighted to hear that you had an excellent experience during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,
5 out of 5
by A verified traveler from Perry

Posted 24 Apr 2024
Safe and people are really nice. Close to ATM and restaurants.
Comment from Hotel Management
2 May 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear Marco,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel safe and enjoyed the hospitality of our staff. It's great to know that our location near ATM and restaurants was convenient for you.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Best regards,
1 out of 5
by A verified traveler

Posted 19 Apr 2024
This is a RIP OFF hotel. They claim to offer 'all-inclusive, covering meals, drinks and snacks and you buy that on good faith. They provide meal vouchers to a limited menu upon arrival and they provide one small water bottle per guest per day. They charge you for water/non alcoholic drinks for the rest of the day. This hotel has breached their agreement with both the consumer and Expedia, who have confirmed to me that the hotel is not allowed to charge for water for all-inclusive guests. They do not respond to emails, just completely ignore you. I had booked my Son in to end his 8 month long backpacking trip around the world. He had ran out of money, so I wanted him not to worry for the last few days and also the assurance as a Mum that he could eat and drink and not go short. I am furious with this hotel. Be very aware, even if you are not all-inclusive. This should raise alarm bells.
Comment from Hotel Management
2 May 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear TimothyI am writing to extend my heartfelt apologies for the distressing experience you and your son encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and I am deeply sorry for the disappointment and frustration you have expressed.It is disheartening to hear that the all-inclusive package did not meet your expectations and that you encountered difficulties with our services. Please accept my sincerest apologies for any confusion or inconvenience caused by the limited meal options and the charges for water/non-alcoholic drinks, which contradict our agreement with both consumers and Expedia. This is not reflective of the level of service we strive to provide, and I assure you that we will take immediate action to rectify these issues.I am truly sorry for the lack of response to your emails. This is unacceptable, and I apologize for any additional frustration this may have caused. Please rest assured that we will investigate this matter thoroughly and take steps to ensure that all guest inquiries are addressed promptly and with the utmost care and attention.Your feedback has been taken very seriously, and I assure you that we are committed to making the necessary improvements to regain your trust and ensure that all our guests have a pleasant and comfortable stay with us. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to me directly at [email address].Once again, please accept my sincerest apologies for the shortcomings you experienced during your stay. We truly value your feedback, and I hope to have the opportunity to personally welcome you back and ensure a much-improved experience in the future.Sincerely yours,
5 out of 5
by A verified traveler

Posted 18 Apr 2024
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Comment from Hotel Management
23 Apr 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear Lee KhekThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your experience with us. We're delighted to hear that you enjoyed various aspects of your stay, from the spacious room with balcony to the convenient amenities such as the complimentary airport shuttle.It's wonderful to know that you found our breakfast offerings to your satisfaction and that you appreciated the proximity of our hotel to Kuta Beach and nearby dining options. Your positive feedback is greatly appreciated and will be shared with our team.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.Warm regards,
4 out of 5
by A verified traveler

Posted 16 Apr 2024
Love this hotel so much, this was second time stayed in Paradiso Hotel, definitely it will be my fist choice in upcoming trip to Bali again.
Comment from Hotel Management
23 Apr 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear Bee Kian,Thank you for choosing Kuta Paradiso Hotel once again for your recent stay in Bali, and for sharing your positive experience with us. We're delighted to hear that you loved your stay with us so much that you've made it your first choice for future trips to Bali.Your continued support and loyalty mean a lot to us, and we're thrilled to be your preferred accommodation in Bali. We look forward to welcoming you back for many more enjoyable stays in the future.If there's anything we can do to enhance your next visit, please feel free to let us know. We're here to ensure that each stay with us is nothing short of exceptional.Warm regards,
5 out of 5
by A verified traveler from Virginia Beach

Posted 16 Apr 2024
Great value.
Comment from Hotel Management
23 Apr 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear PatriciaThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel to be of great value during your stay.If you have any further comments or suggestions on how we can continue to improve, please feel free to let us know. We hope to welcome you back for another pleasant stay in the future.Best regards,
2 out of 5
by A verified traveler

Posted 11 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Rio Yudha Ecommerce Manager Kuta Paradiso Hotel, Hotel Management
Dear Katherine LouiseThank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay at Kuta Paradiso Hotel.If you have any specific feedback or suggestions for us, please don't hesitate to share. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,