Ratings based on 450 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Very nice and sweet person
by A verified traveler
Posted 4 May 2024
The room was fantastic, very clean. Breakfast options were great! Staff were attentive and really made us feel welcome. Only improvement would be to have seating around pool as it was hard to watch kids in the pool
Comment from Hotel Management
9 May 2024 by Dewi, Hotel Management
Dear Rebecca,Thank you for your kind review. We're thrilled to hear that you found the room fantastic and very clean, and that you enjoyed our breakfast options. It's wonderful to know that our staff were attentive and made you feel welcome throughout your stay. Your feedback regarding the seating around the pool is valuable to us, and we appreciate you bringing it to our attention. We do have a sitting area and restaurant beside the kids' pool, and we'll certainly look into how we can improve the layout to make it easier for guests to watch their children. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 16 Apr 2024
We enjoyed our stay but there were a few things could have been better. Our room service menu in the room was basic. We found out on the last night there was more we could pick from. The pool needed to be cleaned it was not clear which meant low is something. Pool bar was average. No real atmosphere as no music. Sun beams straight into bar at happy hour making bar hot. Our room cards kept needing to be reset.
Happy with the location of our room and greatful for a 3 bedroom.
Comment from Hotel Management
18 Apr 2024 by Dewi, Hotel Management
Dear Wayne,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed certain aspects of your stay, such as the location and the spaciousness of your room. We sincerely apologize for the shortcomings you experienced during your stay. We regret any inconvenience caused by the limited room service menu and the cleanliness of the pool. Please know that we've taken immediate action to address these issues, including expanding our room service options and ensuring that our pool maintenance meets the highest standards. Our team has verified that the pH level stands at 7.5 and the chlorine level at 1.5 ppm. Regarding the atmosphere at the pool bar and the lack of music, we understand how this could have impacted your experience. We've taken note of your feedback and will explore ways to enhance the ambiance in that area moving forward. We also apologize for the inconvenience of your room cards needing frequent resets. Our team is actively working to resolve this issue to ensure a smoother experience for our guests. As for the music in the pool area, we appreciate your understanding as we continue to repair the Bluetooth system. In the meantime, we've made music available through CDs to enhance your poolside experience. Your feedback is invaluable to us, and we're committed to improving based on your comments. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 10 Feb 2024
The hotel staff are fantastic but the hotel is old and run down.
Comment from Hotel Management
12 Feb 2024 by Dewi, Hotel Management
Dear Kate,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our fantastic staff. Your comments regarding the condition of the hotel are duly noted, and we regret any inconvenience this may have caused during your stay. We want to assure you that we are actively addressing these concerns by partially renovating our rooms and conducting regular maintenance throughout the property. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 13 Jan 2024
This was a great stay for one night and I appreciate the free upgrade. The room was a great size, clean and basic. The breakfast was great with lots of choices. The location was good for walking to restaurants.
by A verified traveler
Posted 20 Dec 2023
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 6 Dec 2023 on Hotels
