Ratings based on 121 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2023
Outdated and very disappointed.
Need to spend some money to redo paint, hallways and most flooring. Also really needs a deep clean. Roof and higher parts of walls in room were dirty/dusty. Bathroom taps all leaked, including the toilet.
Wifi didn’t work in our room, only reached the lobby and first floor.
Comment from Hotel Management
1 Feb 2024 by Kusatsu Onsen Hotel Resort Front, Hotel Management
Thank you very much for staying at Kusatsu Onsen Hotel Resort. Thank you again for posting your review.We sincerely apologize for the poor cleaning.We are also progressively renovating our facilities.We hope you will stay with us again if you have the opportunity.Kusatsu Onsen Hotel Resort Front
by A verified traveler
Posted 2 Oct 2023
by A verified traveler
Posted 10 Aug 2023 on Hotels
Comment from Hotel Management
11 Aug 2023 by 草津温泉ホテルリゾート, Hotel Management
Thank you for staying at Kusatsu Onsen Hotel Resort.Have you been able to enjoy Kusatsu Onsen? Thank you for giving our hotel a very good rating. We will continue to strive to improve our services so that you can enjoy your stay with us.Thank you very much for taking the time out of your busy schedule to send us your feedback.Kusatsu Onsen Hotel Resort front desk
by A verified traveler
Posted 25 May 2023
Property is too old, need improvement.
Comment from Hotel Management
27 May 2023 by 草津温泉ホテルリゾート, Hotel Management
Dear WeiminThank you for staying at Kusatsu Onsen Hotel Resort.Thank you for your valuable opinion. Until the opportunity for renewal comes, we will do our best to welcome customers with thorough cleaning and maintenance.Thank you very much for taking the time out of your busy schedules to submit your comments.Kusatsu Onsen Hotel Resort Accommodation Department
by A verified traveler
Posted 1 Apr 2023 on Hotels
Comment from Hotel Management
3 Apr 2023 by 草津温泉ホテルリゾート, Hotel Management
Thank you for staying at Kusatsu Onsen Hotel Resort.We hope you had a good time during your stay. Thank you for giving us a high rating. We will continue to work hard every day to become a hotel that you can feel good about staying at.Thank you very much for taking the time out of your busy schedules to submit your comments. We are looking forward to seeing you again.Kusatsu Onsen Hotel Resort Accommodation Department
by A verified traveler
Posted 7 Mar 2023 on Hotels
Comment from Hotel Management
7 Mar 2023 by 草津温泉ホテルリゾート, Hotel Management
Thank you for staying at Kusatsu Onsen Hotel Resort.Did you spend time slowly during your stay? I am very happy to have a perfect score. From now on, we will continue to improve the service so that you can feel good.Thank you very much for your post while you are busy. I am looking forward to seeing you again.Kusatsu Onsen Hotel Resort Accommodation Club
by A verified traveler
Posted 7 Feb 2023
Old hotel but keep good maintenance.
I have an request that need mantion men and women onsen entrance in English.
Hopefully you consider it.
Comment from Hotel Management
8 Feb 2023 by 草津温泉ホテルリゾート, Hotel Management
Thank you for staying at Kusatsu Onsen Hotel Resort. Thank you again for your prompt post.Did you have a good time during your stay? Thank you very much for your very valuable opinion regarding the proposal to add English notation to the hot spring information. We will use it as a reference in the future and will do our best to provide a comfortable stay for everyone.Thank you very much for taking the time out of your busy schedules to submit your comments. We are looking forward to seeing you again.Kusatsu Onsen Hotel Resort Accommodation Department
by A verified traveler
Posted 31 Jan 2022 on Hotels
The staff is verry friendly❤️❤️❤️🙏
Comment from Hotel Management
2 Feb 2022 by 草津温泉ホテルリゾート, Hotel Management
このたびは、草津温泉ホテルリゾートをご利用頂きまして誠にありがとうございました。また、お褒めのお言葉を頂戴し、重ねてお礼申し上げます。
これからも、お客様のお言葉を励みに、笑顔とホスピタリティあふれるおもてなしを心掛け、日々精進してまいります。
お忙しい中、ご投稿をお寄せくださいまして誠にありがとうございました。またのお越しを心よりお待ち申し上げております。
草津温泉ホテルリゾート宿泊部 増田
by A verified traveler from Tokyo
Posted 28 Dec 2020
We stayed for three nights our breakfast is still the same menu so we expect everyday is different but unfortunately it is not. But all is fine the staff are very nice
Comment from Hotel Management
28 Dec 2020 by 草津温泉ホテルリゾート, Hotel Management
Thank you to our guests for a good review of the hotel. We are very grateful to you for enjoying your stay at our hotel. We look forward to seeing you again.
Kusatsu Onsen Hotel Resort Accommodation Manager Masuda
by A verified traveler
Posted 8 Aug 2019 on Hotels
