Ratings based on 530 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
I think buffet dining option is poor. You need to have more Turkish food ( sulu Yemek) . Also for evening buffet is very expensive, it doesn't worth £28 not including drink.
Comment from Hotel Management
27 May 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest,Thank you for choosing Charisma Deluxe Hotel. We are sorry to hear that you had a less than pleasant experience. The price and variety of the dishes are determined by our Chefs, prioritising quality above all.We look forward to welcoming you again soon!Best regards,Maria NICOLAEGuest Relations
by A verified traveler
Posted 29 Mar 2024
The check in process was not smooth; the staff was rude and rushing us for a 5 rooms check in process. WiFi was not working until we all came down for their personal service to get connected
Comment from Hotel Management
30 Mar 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest ,Your feedback is very much appreciated. Thank you for your stay at Charisma De luxe Hotel. If you could please contact us via the information below, we can talk more about these specific points you have raised. When guests report such situations to us immediately, we endeavour to resolve the issue immediately. Each of our modems has recently been upgraded and the speed has been increased.Please contact us via these contact addresses.guestrelations@charismahotel.com+90 545 828 56 12Kerem ÇAKIGuest relations
by A verified traveler
Posted 27 Mar 2024
All the outdoor areas are under construction. Very ugly outside. The Hotel pictures online don’t match reality. They should say before you book that the Hotel is under construction
Comment from Hotel Management
27 Mar 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear GuestThank you for your information and for choosing Charisma Deluxe Hotel. The reason why the outside area is closed is that the summer season has not yet started. If this is the case, preparations are being made in the areas you have seen. When the summer season approaches, our guests ask about such issues and receive information before they arrive.Thank you for your understanding and we wish you a nice day.Guest Relations Kerem ÇAKI
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest;First of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are glad to hear that you enjoyed your time during your stay.Hope we can see you among us near future.Yours sincerely.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 13 Feb 2024
Customer Service was top notch and exceptional. Unlike the other hotels we stayed at (who were frugal with everything), they were very warm and hospitable throughout our stay - we thoroughly ENJOYED it. The half-board meals were a great spread of food, especially the desserts. They even packed a lunch box on our last day as we left before breakfast
They did not let us stay our extra days in the initial sea view room our tour booked for us so we had to change to a "side sea view" room we booked room, which was a pain (but fair enough). The massage in the spa downstairs was OK but the Turkish bath was a disaster as it was very noisy, chaotic and not relaxing with kids running all over and screaming. The Jacuzzi was lukewarm, so I didn't enjoy that, but seemed to be the case with all the hotels. But my overall experience at this hotel for the things that really mattered was 5*. I would love to go again for a relaxing week.
Comment from Hotel Management
14 Feb 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest;First of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are glad to hear that you enjoyed your time during your stay.Hope we can see you among us near future.Yours sincerely.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 22 Jan 2024
Beautiful and very clean. Everywhere you look at, it’s very nice. The people at dining area were very polite and helpful. Although the bed was not that comfortable, but overall we had so much fun staying and surely we will be back and recommend the place to our friends..And also, if you can have some English movies on your TV channels or even an English subtitle that would be a big factor to entice more guests….
Comment from Hotel Management
23 Jan 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest;First of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are glad to hear that you enjoyed your time during your stay.Hope we can see you among us near future.Yours sincerely.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest;First of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are glad to hear that you enjoyed your time during your stay.Hope we can see you among us near future.Yours sincerely.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest;First of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are glad to hear that you enjoyed your time during your stay.Hope we can see you among us near future.Yours sincerely.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear GuestFirst of all, thank you for choosing Charisma Deluxe Hotel for your holiday.We are very happy to hear that you had a pleasant time during your stay.We hope we can see you among us in the near future.Sincerely regards.Kerem ÇAKIGuest Relations
by A verified traveler
Posted 4 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Charisma Deluxe Hotel Guest Relations, Hotel Management
Dear Guest, First of all we appreciate a lot for your valuable comment about our hotel, we are glad that you have enjoyed your stay with us.We hope to see you again in our facility.Sincerely Berfin GÜNGÖR
