Ratings based on 304 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 5 Feb 2024
Overated by previous posts. This hotel doesn’t deserve a good rating.Poor in cleanliness and we found cockroach in the room. Dusty and moldy toilet. Disappointed.
4 out of 5
by A verified traveler

Posted 20 Jan 2024 on Hotels
Good value stay with clean comfy room, near to Pudu & Bukit Bintang area. Due to Covid, many F&Bs are not in business in the mall next door.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2024
5 out of 5
by A verified traveler

Nice breakfast

Posted 8 Jan 2024 on Hotels
Very clean and comfortable with a very good breakfast
4 out of 5
by A verified traveler

Posted 4 Dec 2023
Enjoyed my stay
4 out of 5
by A verified traveler

Posted 17 Nov 2023
Overall still alright.
Comment from Hotel Management
21 Nov 2023 by The Management, Hotel Management
Dear Zhang,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management
1 out of 5
by A verified traveler

Dirty

Posted 26 Oct 2023 on Hotels
You can see cockroach everywhere. Toilet and table desk. Running around the area
Comment from Hotel Management
3 Nov 2023 by The Management, Hotel Management
Dear Valued Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. We have highlighted on top priority to our management and we rest assure you that immediate action has been taken place. And to assure that the safety and hygiene remain our priority for our guest.Do let us know if you are planning to patronizing our hotel again. You can email us at marcom@vivatel.com.my.We look forward in welcoming you again to Vivatel KL.Warm Regards,The Management
4 out of 5
by A verified traveler

Posted 26 Jul 2023
Good clean hotel. Modern. The connected mall has no shops left. Location is good if you hail Grab to go anywhere. Breakfast buffet has good variety and overall acceptable quality.
Comment from Hotel Management
7 Sep 2023 by The Management, Hotel Management
Dear William,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 May 2023 on Hotels
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