Ratings based on 487 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Great location right by Petaling Street. Our room was on the corner of the top floor with a view of the city and skyscrapers. The room is spacious enough for two. Our only complaint was that the bathroom seems run down, for example the towel rack was broken. The bathroom is small and the toilet doesn’t flush well. Other than that the room was well maintained and clean. Housekeeping was helpful and check in was easy. We had an early check in at 12pm for an additional 50rm.
Comment from Hotel Management
28 May 2024 by The 5 Elements Team, Hotel Management
Dear Daniel, Thank you for the perfect rating and for taking the time to review your recent stay with us! We are thrilled to hear that you had an enjoyable stay with us and we appreciate your feedback regarding the bathroom. Please accept our sincere apologies for any inconvenience caused and rest assured that your feedback have been shared with our housekeeping team for further improvements. Your feedback certainly fuels our team's passion to continue to deliver our best in creating an enjoyable and memorable guest experience. Thank you for staying with us and we look forward to having you back soon! Kind regards, The 5 Elements Team
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
14 May 2024 by The 5 Elements Team, Hotel Management
Dear Minh,Thank you for your review! We are glad you enjoyed your stay with us. We look forward to welcoming you back to The 5 Elements Hotel soon!
by A verified traveler
Posted 19 Apr 2024
This hotel is close to public transit so it’s easy to move around the city.
Comment from Hotel Management
28 Apr 2024 by The 5 Elements Team, Hotel Management
Dear Jeannie,Thank you for your review! We are glad to hear that you like the location of our hotel. We hope you enjoyed your stay with us and we look forward to welcoming you back again soon!
by A verified traveler
Posted 17 Apr 2024
Amazing and value for money
Comment from Hotel Management
28 Apr 2024 by The 5 Elements Team, Hotel Management
Dear guest,Thank you for the perfect rating! We are thrilled to hear that you enjoyed your stay with us. It's a pleasure having you with us and we look forward to welcoming you back again real soon!
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by The 5 Elements Team, Hotel Management
Thank you for your review. We value your feedback and we look forward to welcoming you back again soon!
by A verified traveler
Posted 20 Sep 2023 on Hotels
Great location in China town if you don't mind a bit noise
by A verified traveler
Posted 22 Aug 2023
Wawww
Comment from Hotel Management
14 Sep 2023 by The 5 Elements Team, Hotel Management
Thank you, Robert for your perfect rating! We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back again real soon!
by A verified traveler
Posted 1 Aug 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by The 5 Elements Team, Hotel Management
Thank you for your review! We look forward to welcoming you back again soon!
by A verified traveler
Great location
Posted 26 Jul 2023 on HotelsHotel showing its age.
Comment from Hotel Management
14 Sep 2023 by The 5 Elements Team, Hotel Management
Hi! Thank you for your review! We have taken note of your comments and strive to keep improving our services to enhance guests' experience. Nonetheless, we are glad that you like the location of our hotel. It was a pleasure having you with us and we look forward to welcoming you back again soon!
by A verified traveler
Good location but that itself may not be enough
Posted 23 Jun 2023 on HotelsNot the first time but the hotel seems to have aged noticeably since my last stay in 2019. Management needs to pour in resources to uplift the condition of the rooms particularly the bedding before the conditions of the rooms deteriorated to a noticeable level. Given the fact that there are many more newer hotels coming up within its vicinity. The hotel has already lost one advantage when KKKL no longer pick up and drop off passengers at its door step. The counter staff were less than warm and welcoming compared to the last few rounds of my stay.
