Ratings based on 711 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milpitas
Posted 14 May 2024
No problem with the property, but issues with online reservation system caused me to basically pay a full day more than my stay due to virtual system mistake. Be careful booking via online services, they do not cooperate with issues.
Comment from Hotel Management
14 May 2024 by Shanta, Hotel Management
Dear Eugene,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We have shared your feedback with the appropriate hotel team for improvements.We look forward to welcoming you back to Sunway City in the near future!Best Regards,Management of Sunway Pyramid Hotel
by A verified traveler
Posted 2 May 2024
Close to health centre
Comment from Hotel Management
14 May 2024 by Shanta, Hotel Management
Dear Anthonnette,Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Pyramid Hotel. We look forward to welcoming you back to Sunway City!Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler from San Jose
Posted 18 Apr 2024
It was not what I expected, I did not get my upgrade the way I expected
Comment from Hotel Management
18 Apr 2024 by Shanta, Hotel Management
Dear Ms Jennie,Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.Best Regards, Management of Sunway Pyramid Hotel
by A verified traveler from Singapore
Posted 8 Apr 2024
Hi, it’s a great property.
Just wish the food ( for room service) didn’t come in paper bags.
Thanks
Aswathi
Comment from Hotel Management
11 Apr 2024 by Greeting from Sunway Pyramid Hotel, Hotel Management
Dear Aswathi Winny,Thank you very much for taking the time in sharing your experience with us. Nothingpleases us more than to read that our guests enjoyed their stay experience at SunwayPyramid Hotel.We look forward to welcoming you back to Sunway City!Best Regards,Management of Sunway Pyramid Hotel
by A verified traveler
Posted 5 Mar 2024
Always talk about VIP amenities yet never makes a difference
Comment from Hotel Management
12 Mar 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Roger, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.
by A verified traveler
Posted 27 Feb 2024
Love everything about this hotel. Will definitely return again.
Comment from Hotel Management
12 Mar 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Hi Noor Faezah, Thank you for your stay at Sunway Pyramid Hotel and we are glad to hear that you had a pleasant stay with us. The hotel's direct connection to the mall, theme park and all other facilities around Sunway City does indeed provide the convenience to all our guests. We look forward to welcoming you back to Sunway City in the near future!
by A verified traveler
Posted 19 Feb 2024
i mark you down due to the fire alarm ringing in early morning 6am, and it is a false alarm, please arrange necessary inspection and ensure this would not happened again as this is really irritating the experience.
Comment from Hotel Management
12 Mar 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Jun, Thank you for taking the time to share your stay experience at Sunway Pyramid Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon.
by A verified traveler
Posted 18 Feb 2024
Enjoyed the stay, the unexpected free upgrade made it exceptional. Will be back.
Comment from Hotel Management
21 Feb 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Pothen, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!
by A verified traveler
Posted 12 Feb 2024
Overall very pleasant stay at this hotel. Will recommend to others
Comment from Hotel Management
21 Feb 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Alex, Thank you so much for choosing Sunway Pyramid Hotel. We are pleased to that your stay with us was pleasant. Looking forward to welcoming you back again!
by A verified traveler
Posted 3 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Management of Sunway Pyramid Hotel, Hotel Management
Dear Nur, Thank you for choosing Sunway Pyramid Hotel. We are delighted to now that your stay with us was excellent. We are looking forward to welcoming you again.
