Ratings based on 999 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Upon checking in, the receptionist neglected to inform me about the need for a $400 deposit on my credit card, in addition to the cash payment for my stay after he collected the money first. All he was care about is to collect money and he didn’t give me any information about the hotel It wasn’t until I asked about hotel facilities that I was made aware of this requirement. Now, after checking out, I’m still waiting for the refund, which they say will take two weeks.
Comment from Hotel Management
13 May 2024 by QI, Hotel Management
Dear Ms. Eman,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.Please accept our sincere apologies for the inconvenience you have experienced during your stay.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 16 Mar 2024
Clean n staff nice
Comment from Hotel Management
18 Mar 2024 by QI, Hotel Management
Dear Ms. Tan,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 10 Mar 2024
Very helpfull and nice people to stay with , will be back !
Comment from Hotel Management
11 Mar 2024 by QI, Hotel Management
Dear Mr. Christopher,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
6 Feb 2024 by QI, Hotel Management
Dear Mr. Jamie,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 30 Jan 2024
Services, location,cleanliness
Comment from Hotel Management
31 Jan 2024 by QI, Hotel Management
Dear Mr. Eyobo,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 11 Jan 2024 on Hotels
by A verified traveler
Posted 4 Dec 2023
Disappointed with a 5-star hotel with poor facilities. Need to ask for face towels.
Comment from Hotel Management
5 Dec 2023 by QI, Hotel Management
Dear Mr. Yam Khoon,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.Please accept our sincere apologies for the inconvenience you have experienced during your stay.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Friendly
Posted 30 Oct 2023 on HotelsGood location. Excellent service
Comment from Hotel Management
30 Oct 2023 by QI, Hotel Management
Dear Mr Sidik,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 29 Oct 2023
-
Comment from Hotel Management
30 Oct 2023 by QI, Hotel Management
Dear Ms. Jassica Jane,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A verified traveler
Posted 16 Oct 2023
Near the shopping mall.
Comment from Hotel Management
16 Oct 2023 by QI, Hotel Management
Dear Mr Pauzan,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
