Ratings based on 350 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
KL stay
Posted 18 Feb 2024 on HotelsIt was a lovely stay. Well located. The new Pavilion is literally 2 min walk away and local food is available in the malls. The other mall is DC. MRT is just a few minutes walk within the Pavilion building. After I left the hotel to the airport, I realized that I left my Tiffany bracelet on the bedside table and might have knocked it on to the floor when I reached out for the phone in the night. Called the hotel, the manager, Akma promised me that he will check my room and he found my bracelet and kept it till I send a friend to collect it a few days later after I have left. The service is far and beyond particularly, Alma’s!
Comment from Hotel Management
2 Mar 2024 by N. Mageswary, Hotel Management
Dear Julie,Thank you very much for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and found our location convenient for exploring the area.We're glad to hear that the mall and local dining options met your needs and that the proximity to the MRT made your travels easier.We are especially grateful for your kind words regarding the service provided by our manager. We take pride in providing exceptional service to our guests, and it's wonderful to hear that they went above and beyond to ensure the safe return of your Tiffany bracelet. Thank you once again for choosing to stay with us, and we hope to welcome you back soon for another memorable stay. Safe travels.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
3 Feb 2024 by N. Mageswary, Hotel Management
Dear Xin,Thank you so much for your incredible positive rating. We are truly thrilled to hear that you had such a fantastic experience during your stay with us.Your kind words mean the world to us and serve as a testament to our commitment to providing exceptional service to every guest. It was our pleasure to ensure that your stay was nothing short of wonderful.We would be honored to welcome you once again for another memorable experience.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 12 Jan 2024
This place is clean and very luxurious for the price! I've been eyeing to come back here for quite awhile and it's still great!
The spa is crazy good too!
Comment from Hotel Management
3 Feb 2024 by N. Mageswary, Hotel Management
Dear Ming Long,Thank you so much for your glowing review. We're thrilled to hear that you had such a wonderful experience during your recent stay with us. It's truly heartening to know that you found our place clean, luxurious, and worth returning to.We're delighted that you enjoyed our spa facilities as well. Providing our guests with top-notch amenities and a memorable experience is always our goal.Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay. RegardsN. Mageswary - Guest Experience.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Hotel was lovely with fantastic facilities. Location was not very central but there is a train station very close by. Lobby bar staff and housekeeping were great but check in and restaurant staff were not as attentive.
Comment from Hotel Management
3 Feb 2024 by N. Mageswary, Hotel Management
Dear Mattthew,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel lovely and enjoyed our fantastic facilities. We're also pleased that you found the proximity of the train station convenient for your travels.However, we regret to learn that your experience with our check-in process and restaurant staff did not meet your expectations. Please accept our sincere apologies for any inconvenience or lack of attentiveness you encountered during your stay. Rest assured, we'll address your concerns with our team to ensure that we consistently provide exceptional service to all our guests.We're glad to hear that you had positive interactions with our lobby bar staff and housekeeping team. Your kind words will be shared with them as encouragement to continue their outstanding work.We truly value your feedback as it helps us identify areas for improvement and enhance our guests' experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 2 Jan 2024
Very good
Comment from Hotel Management
6 Jan 2024 by N. Mageswary, Hotel Management
Dear Guo Sheng,Thank you for your concise feedback. We're delighted to hear that you had a very good experience. We look forward to welcoming you back.Regard.N. Mageswary - Guest Experience
by A verified traveler from Sathorn
Posted 30 Dec 2023
was a clean hotel and the surrounding are very safe.
Comment from Hotel Management
6 Jan 2024 by N. Mageswary, Hotel Management
Dear Saber,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean and the surrounding area to be very safe. Providing a secure and comfortable environment is a top priority for us. We look forward to welcoming you back for another positive experience.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 30 Dec 2023 on Hotels
4 nights at Sofitel was nice. Room was comfortable and clean. Service was good and atmosphere was pleasant and relaxing.
Comment from Hotel Management
4 Jan 2024 by N. Mageswary, Hotel Management
Dear Michael,Thank you for choosing Sofitel for your recent 4-night stay, and for sharing your positive experience with us. We're delighted to hear that your time with us was enjoyable.It's wonderful to know that you found your room comfortable and clean, and that our service met your expectations. Creating a pleasant and relaxing atmosphere for our guests is what we strive for, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back for another delightful stay at Sofitel in the future.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
26 Dec 2023 by N. Mageswary, Hotel Management
Dear Brian,We appreciate your input and are pleased to see that your overall experience was positive.Your rating indicates that there may be areas where we can improve, and we would love to hear more about your thoughts. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience
by A verified traveler
Posted 24 Oct 2023 on Hotels
Comment from Hotel Management
26 Oct 2023 by Chloe Tay , Hotel Management
Dear Mark,Thank you for taking the time to rate your recent stay at Sofitel Kuala Lumpur Damansara. We value your feedback and your rating suggests there may have been some aspects of your stay that didn't meet your expectations. We would greatly appreciate it if you could share any specific details or concerns to help us improve our services and make your next visit exceptional. Your satisfaction is our priority, and your input is essential in achieving that goal.Warm regards,Chloe Tay Front Office Manager
by A verified traveler
Highly recommended
Posted 13 Sep 2023 on HotelsWonderful friendly staff. The restaurant at the hotel deserves a shout out too.
Comment from Hotel Management
13 Sep 2023 by G, Hotel Management
Dear Albert,We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George KoumendakosGeneral Manager
