Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Definitely NOT a 5* hotel. The public areas are classy and well presented. However the bedroom we initially had was dated and tired.
Also the shower didn’t work properly and a bedside lamp was clearly dangerous with the inline switch missing and replaced with some loosely fitting insulation tape.
It took two asks to get the shower working and I eventually had to take the lamp down to reception . Clearly guest safety is not a priority here.
In the bathroom seals were brown as was grout around the bath
After two nights we went out on our third day coming back to find the toilet deposited with waste that came from another room. Flushing it didn’t make it go away.
We went out for the evening and they assured us it would be fixed while we were out. We got back at 11pm to find that it had not been attended to.
The reluctantly placed us in a much better room after. However we had already had two nights out of the four in a wholly substandard room.
The breakfast buffet was intensive but much often cold.
This all placed a complete taint on our 4 days in Kuala Lumpur.
I could not recommend this hotel.
by A verified traveler
Posted 4 Mar 2024
Excellent. I would recommend this venue to my friends and family anytime.
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler from Melaka
Posted 25 Dec 2023
Old property and room is not well maintained.
Comment from Hotel Management
3 Jan 2024 by Royale Chulan Kuala Lumpur , Hotel Management
Dear Jin Hui, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We take note of your feedback and have brought it up to the management for their further improvements. We hope to welcome you back again soon in the near future!
by A verified traveler
Posted 30 Nov 2023
Great staff. Property is a bit tired and could do with a refurb. Good buffet breakfast
Comment from Hotel Management
3 Jan 2024 by Royale Chulan Kuala Lumpur , Hotel Management
Dear Andrew, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We take note of your feedback and have brought it up to the management for their further improvements. We hope to welcome you back again soon in the near future!
by A verified traveler
Great hotel
Posted 21 Nov 2023 on HotelsGreat hotel, opposite Conlay station so easy to get around KL. Room was large with large bathroom. Breakfast was a very extensive buffet. All staff I dealt with were friendly and helpful. Got there late on our first date so had a meal and a few beers in their club room which was reasonably priced and very tasty. Definitely recommend!
Comment from Hotel Management
3 Jan 2024 by Royale Chulan Kuala Lumpur , Hotel Management
Dear Richard, Greetings to you from all of us at Royale Chulan Kuala Lumpur! Thank you for taking the time to review our property, your comments are very much valued. We hope to welcome you back again soon in the near future!
by A verified traveler
Posted 10 Oct 2023
A traditional style hotel, with large rooms and big beds just by Bukit Bintang and close to KLCC and KL Tower.
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler
Posted 7 Oct 2023
by A verified traveler
Posted 5 Oct 2023 on Hotels
