Ratings based on 76 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Great place and great buffet breakfast and all day espresso coffee
Comment from Hotel Management
25 Apr 2024 by Gary Loke, Hotel Management
Dear Joseph,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Service Suites Kuala Lumpur
by A verified traveler
Posted 9 Apr 2024
Clean and well maintained.
Comment from Hotel Management
25 Apr 2024 by Gary Loke, Hotel Management
Dear Jie,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 15 Mar 2024
Room is luxurious and well kept. Near to shopping and eateries
Comment from Hotel Management
2 Apr 2024 by Gary Loke, Hotel Management
Dear Patrick,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours ,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler from shoreline
Posted 7 Mar 2024
I always like Pan Pacific that’s why I stay here. I was about to give 1 star because of my room smelt smoke very bad very not acceptable. I cancelled because of very nice staff, property clean, location very good, everything what I look for was here minus the smoke issue. So I purposely overnighted in KL to go to Pavillion. I checked in hotel 9pm, left hotel for dinner nearby. Went back little past midnight into our room first time. Smell smoke very bad. I thought the place is non smoking? I called receptionist past midnight, but because of we were very tired and I will check out in the morning, so wedecided to stay in the same room. What a mistake! I got headache next day.
Suggestion to management: you guys need very straight with your non smoking policy building. It’s very dissapointed the fact that the room smell smoke very bad. From staff reaction, it seemed common issue with the place.
Comment from Hotel Management
2 Apr 2024 by Gary Loke, Hotel Management
Dear Maya,Thank you for taking the time to share your stay experience with us at Pan Pacific Serviced Suites Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We hope to see you again soon for another refreshing stay with us. Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 25 Feb 2024
Always a great stay at Pan Pacific Serviced Suite. Spacious with 2 bedrooms and has a washer and dryer to do my laundry.
Comment from Hotel Management
25 Apr 2024 by Gary Loke, Hotel Management
Dear Siew Wai,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler
Posted 10 Feb 2024
Clean and comfortable. Walkable distance to restaurants and shops. Will stay again next time
by A verified traveler
Posted 31 Jan 2024
Brilliant hotel, facilities surpassed our expectations. We really loved our stay here.
by A verified traveler
Great place to stay
Posted 16 Jan 2024 on HotelsLovely place to stay, good gym and chill out room.
Friendly staff as well. Quick shout out to Syaffik from the breakfast restaurant as well, super friendly and tries to know each an every guest by name. Amazing memory
by A verified traveler
Posted 11 Jan 2024 on Hotels
