Ratings based on 14 Verified Reviews
2.4 Room cleanliness
2.2 Service & staff
2.3 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, Sherpa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Glad to see that you have rated us positively, Safirah! Do give us more chances to delight you in the future. Regards, Noah.
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
6 Dec 2023 by Joey, Hotel Management
Thank you so much for the positive rating, Basirah! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey
by A verified traveler
Hotel issue
Posted 10 Feb 2023 on HotelsStaff was not helpful. I am very annoying and disappointed. No next time .
Comment from Hotel Management
14 Feb 2023 by Lisa, Hotel Management
Hi, Yap! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa
by A verified traveler
Very noisy, staff was not very helpful
Posted 20 Jan 2023 on HotelsThe owner was nice, but the hotel was not very good. It wasn't very sound proof, there's a mosque right next door that has a loud speaker that sometimes plays at 6am. There's cars racing the streets at night, and many of the guests(and even some of the staff) are noisy and play videos on their cell phones late into the night or make loud calls. There was a guest who was watching videos on very high volume right close to my room until 4am for a few nights. I even reported him to one of the staff(who was asleep) and he didn't do anything.
Also, I was given a room with a semi-broken toilet and broken hot water heater, so cold showers, they told me they would give me a room the next day. I kept asking and they said "tomorrow" every time. It was probably my 5th day that i was finally able to switch rooms after i asked the owner.
The owner was nice, he even let me keep the adapter they let me use, so i feel bad for giving a bad review. But i've been to many hotels in south east Asia in the past 4 years, and this one was the worst, by far. They should sound-proof the rooms, the shuttersare not fully closeable, and the one had a hole in it(i think it would've been noisy even without this hole lol)
The surrounding area was very nice, however, and it's right next to a monorail station and 2 big malls are a short distance away.
Comment from Hotel Management
26 Jan 2023 by Ammy, Hotel Management
Apologies for the problems you had faced, Brandon! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 5 Jan 2023
Felt very unsafe, the chain lock on the door was missing. The room had not been cleaned. There was no running water. There was a lot of damp on the walls making it hard to breathe.
Comment from Hotel Management
10 Jan 2023 by Lisa, Hotel Management
Hi, Rachel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa
by A verified traveler
Posted 11 Dec 2022
Dirty hotel with rude and abusive staff. Given neutral review for most elements as I never actually stayed at this property. A horrendous experience when I went to check in, the staff member said he didn’t have my booking. He refused to give me a refund, but also refused to give me a room. I definitely had a booking and there were definitely 7 other rooms available. Expedia jumped in and tried to contact the property, and then he yelled abuse at me for giving them the hotels phone number. The only time I’ve ever felt really unsafe. Do not stay here.
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Sincere Apologies, Jade! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava
by A verified traveler
Posted 31 Jul 2022 on Hotels
The best
Comment from Hotel Management
20 Aug 2022 by Ammy, Hotel Management
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.
by A verified traveler
Posted 19 Jul 2020
