Ratings based on 771 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Very near to the center of KL
Comment from Hotel Management
14 May 2024 by ., Hotel Management
Dear Ryosuke,Thank you for choosing to stay with us at Mercure Kuala Lumpur Shaw Parade.We are also pleased that you enjoyed your stay with us with our centrally location.Thank you and we look forward to welcome you back again.Cindy YeohGeneral Manager
by A verified traveler
Posted 5 May 2024
Upon arrival it was pouring with rain, the hotel blocks their entrance with a no parking sign, so guests get drenched getting out of the taxi and fetching their suitcases from the boot of the car. No one offers to help make light work of the situation either. The rain fall off from the overhang of course drenches one even further before getting inside. So not a good start to any check-in.
The rooms are not well sound proofed either, you can hear people coming and going from their rooms, talking, and cleaners outside working. I have travelled for over 24 years globally, there are better choices out there.
So, would I stay again, sadly no.
Overall the staff though are very friendly, polite and try hard.
Comment from Hotel Management
9 May 2024 by ., Hotel Management
Dear Lloyd,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade hotel. I am very sorry that your experience did not meet all your expectations, please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Cindy YeohGeneral Manager
by A verified traveler
Posted 1 May 2024
Hotel was excellent, staff were friendly & the view from the elevator lobby on the top floor was absolutely spectacular. Would definitely use this hotel again in the future.
by A verified traveler from Pasadena
Posted 29 Mar 2024
Close to Berjaya Times Square mall made it convient for food and shopping. Great deals in this mall. Also it is huge.
by A verified traveler
Posted 4 Feb 2024
Very friendly staff we always stay there since this hotel opens
by A verified traveler
Posted 30 Jan 2024
I recently had the pleasure of staying at Mercure Kuala Lumpur , and I must say it was an absolutely delightful experience from start to finish . thanks to all staff .
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Posted 26 Dec 2023
by A verified traveler
Posted 22 Dec 2023
The Starbucks outlet at the lobby is nice !
by A verified traveler
Posted 27 Nov 2023
Easy accessible to Lalaport, Berjaya Time Square and many local eateries around the Hotel.
