Ratings based on 240 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milpitas
Posted 14 May 2024
Noticed this hotel was highly used for alternative services a lot. No soap in my bathroom. Lack of daily vacuuming. Some leaks and mold evident. Staff was very friendly though.
by A verified traveler
Posted 21 Jan 2024
by A verified traveler
Posted 6 Jan 2024
The customer service was okay. Friendly and helpful. The building facilities and amenities were basic but good. They have free parking for guests.
In general the room wss clean but don't open the covers to see the beds and pillows. Our pillow had huge brown stains. There might have been mites too because we woke up itchy. There is no fridge available in the room. If you are short, good luck trying to hang your clothes.
You are in no shortage of activities in the area. Major banks available, variety of food cuisines, pharmacies, massage parlours, etc are all a 5-10min walk away. Train station and IOI mall are just across the highway.
by A verified traveler
Posted 8 Nov 2023
No refrigerator in the room.
by A verified traveler
Very nice
Posted 14 Oct 2023 on HotelsThis hotel for me it’s clean, although I been seen a stain on the bedsheets but based on the linen smell, they change the bedsheets every time guest c/o. Toilet also for me clean although not a perfect. I have been go and try their swimming pool, it’s just nice but you can see mouldy on the swimming pool wall. It’s just okay for me and relaxing because no body was there. Overall for me this hotel was comfortable and I don’t mind to coming back soon for the next football matches.
by A verified traveler
Posted 12 Aug 2023
Comfortable bed and quiet room . Stains are visible on carpet and bathroom
Comment from Hotel Management
12 Aug 2023 by Reservation, Hotel Management
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Please accept our sincere apology on what you have encountered during your stay recently. Our associates will do the best to provide an excellent service to all our guests but on this occasion, we didn’t meet to your basic expectation. However, the management has taken an immediate action for improvement and thank you once again for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.
by A verified traveler
Posted 27 Apr 2023
Reasonable price
Comment from Hotel Management
27 Apr 2023 by The Management, Hotel Management
Dear Mr Teck Onn,Thank you so much for sharing your experience with us. We hope to see you again soon.
by A verified traveler
Posted 9 Apr 2023
One needs to scan ur card then press the desired floor. U need to do 10x b4 it moves up. During chk in staff did not clearly mention many thingd.
Comment from Hotel Management
11 Apr 2023 by Reservation , Hotel Management
Dear Mr. Rajendran,First and foremost thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We have taken your feedback on board and we will strive to make improvements accordingly.
by A verified traveler
Posted 19 Dec 2022
Good for business traveller. Slightly unsuitable for couple trip.
by A verified traveler
Parking
Posted 7 May 2022 on HotelsPay $30 for on site parking
