Ratings based on 51 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Clean But Tired
Posted 27 Feb 2020 on HotelsThe room which has no window was clean, but tired. Especially the bathroom. The front desk services was very good and helpful.
Comment from Hotel Management
9 Mar 2020 by Hotel Management, Hotel Management
Hi, we are incredibly grateful that you took the time out to leave us this review. Your feedback is truly appreciated and will surely help us in working towards a better guest experience in the future. Also, we are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. I wish you a wonderful day ahead :)
by A verified traveler
Posted 13 Jan 2020 on Orbitz
Terrible. It’s not worth it. No real lobby. Lot of bugs... everywhere. Even in the bed ! Mold in the room. The photos doesn’t look like the hotel. It’s worth going elsewhere
Comment from Hotel Management
15 Jan 2020 by Hotel Management, Hotel Management
Hi, we are deeply sorry for the experience you had during the stay. Cleanliness is something that we are particular about and can’t compromise on. We do perform pest control on a regular basis, and will make sure similar situations will not happen in the future. Thank you for drawing our attention towards this issue as we will be taking this up and will fix this issue with immediate effect. Please reach out to us in case of anything else. Have a great day ahead.
by A verified traveler
Convenient hotel with basic facility
Posted 4 Jan 2020 on HotelsCheck in is fine, location is good.
However when we want to borrow the hairdryer, we can't get it at all and reception only claimed hairdryer is only available next morning.. Bed is quite hard and showering water takes long time to be hot
Comment from Hotel Management
7 Jan 2020 by Hotel Management, Hotel Management
Hi, we truly regret the inconvenience caused. We’ve immediately shared the feedback to our concerned team to look into this matter so that we could provide a better service in the future. We hope you could give us a chance to make your future experience delightful and we assure you that we won’t let you down this time. Have a great day ahead.
by A verified traveler
Posted 16 Dec 2019 on Hotels
Comment from Hotel Management
2 Jan 2020 by Hotel Management, Hotel Management
Hi, we are glad you enjoyed your stay with us. Do visit us again soon, we hope to give you the same awesome experience every time you visit. :)
by A verified traveler
Posted 15 Dec 2019
Selesa, bersih & persekitaran yg aman
Comment from Hotel Management
4 Jan 2020 by Hotel Management, Hotel Management
Hi! Terima kasih atas kata-kata baik anda. Kami amat gembira anda menikmati masa tinggal anda di Iris Garden Hotel :)
by A verified traveler
Posted 17 Jul 2019
by A verified traveler
Posted 14 Feb 2019 on Hotels
hotel was very clean and centrally located... room was large and satisfactory.
Check in was simple and quick.
Agents at the front desk were professional and courteous.
Only thing I can say negative is signage.. i had a very hard time to find the hotel initially
by A verified traveler
Posted 1 Feb 2019
The location is great. But you get what you pay for
No internet bathroom door doesnt close ulness your inside, showers has no curtain and so on
by A verified traveler
Posted 6 Jan 2019
by A verified traveler
Posted 14 Dec 2018
