Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We booked two rooms with two beds and they don’t have it. Key cards were not working . Staff was not trained properly.
Comment from Hotel Management
2 May 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear muzaffar,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services.We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Hotel is close to many shopping malls but its service staffs are not sensitive to my hint when i was telling her it was my birthday yesterday. Sure, offering a cake should not be a given but being a 5 star should at least offer something else, a card, etc.
Comment from Hotel Management
29 Apr 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Henry,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry we could not meet your expectations during your stay with us. We look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay.Best Regards, Matthew EversonGeneral Manager
by A verified traveler
Posted 23 Apr 2024
It was a comfortable stay A class
Comment from Hotel Management
24 Apr 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Majinder,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 12 Apr 2024
Great hotel with friendly staff and excellent amenities.
Comment from Hotel Management
15 Apr 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Robert,Thank you for the wonderful 5 out of 5 rating! We are pleased to receive compliments on our service and look forward to your next visit!Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Plamena,Thank you for the wonderful 5 out of 5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 28 Mar 2024
I had a three-day stay that was absolutely delightful. The staff were exceptionally friendly and helpful. The buffet breakfast was excellent, and the location was peaceful and close to the Twin Towers. The highlight was Uncle Farah's kindness, making it a joyous experience for my son to feed the fish and turtles. It was a wonderful and memorable stay overall.
Comment from Hotel Management
29 Mar 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Ishant,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more incredible stays!Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Rhonda,Thank you for the wonderful 5 our of 5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Great customer service from staff easy access to taxis and petronas towers.
Comment from Hotel Management
25 Mar 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Jay,Thank you for sharing a wonderful review of the hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Sucharita,Thank you for the 4-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager
by A verified traveler
Posted 2 Mar 2024
Well located, well maintained and good service.
Comment from Hotel Management
5 Mar 2024 by InterContinental Kuala Lumpur, Hotel Management
Dear Daniel,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager
