Ratings based on 670 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bang Bua Thong
Posted 18 May 2024
Clean
Location
-Housekeeper is very bad manners (Knocked the door for asking about check-out time? on 10.25 am)
-Door room attack is so loud and interrupted
-Tax charge for deposit
-Breakfast is not for all (No international foods)
Comment from Hotel Management
20 May 2024 by Muntaz Narayani Devi , Hotel Management
Mr CharlieFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager
by A verified traveler
Posted 10 May 2024
Liked nothing about Ibis, no one should book them seriously very bad service and hotel was not good at all. Very basic, tv had no chromecast and wasnt even smart tv, had limited option to watch anything. In expedia it didnt mention that we need to pay 10 rm tourist tax and when we gave them 50 rm we thought it would be a refunded back which the check-in staff never told. Thats a rip off as you already pay so much to stay in a bad hotel and plus have to pay extra. Pool was small, food had no variety, didnt even have daily housekeeping, we requested the person once to do it and he didnt understand English. Sometimes the housekeeping would come late in afternoon when we are in the room and due to that twice when we wanted to rest we had to go and wait in the lobby so that our room can get cleaned. The inside duvet had stain on it, i placed the sign to get it replaced but they didnt do it, for five days it was the same. Disgusting place
Comment from Hotel Management
10 May 2024 by Muntaz Narayani Devi , Hotel Management
Mr NamishFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager
by A verified traveler from Colma
Posted 29 Apr 2024
Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again
Comment from Hotel Management
30 Apr 2024 by Muntaz Narayani Devi , Hotel Management
Mr Kevin Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler
Posted 26 Mar 2024
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Comment from Hotel Management
29 Mar 2024 by Muntaz Narayani Devi , Hotel Management
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager
by A verified traveler
Posted 26 Mar 2024
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Comment from Hotel Management
29 Mar 2024 by Muntaz Narayani Devi , Hotel Management
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Muntaz Narayani Devi , Hotel Management
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager
by A verified traveler
Posted 2 Feb 2024
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Comment from Hotel Management
5 Feb 2024 by Muntaz Narayani Devi , Hotel Management
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager
by A verified traveler
Posted 13 Jan 2024
Customer Service were very slow.
Comment from Hotel Management
18 Jan 2024 by Muntaz Narayani Devi , Hotel Management
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
13 Jan 2024 by Muntaz Narayani Devi , Hotel Management
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager
by A verified traveler
Posted 10 Jan 2024
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Comment from Hotel Management
10 Jan 2024 by Muntaz Narayani Devi , Hotel Management
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager
