Ratings based on 316 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sepang
Posted 31 May 2024
Convenient.
Comment from Hotel Management
1 Jun 2024 by HGI Puchong, Hotel Management
Dear Mr. John,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 22 May 2024
Good staff
Comment from Hotel Management
23 May 2024 by HGI Puchong, Hotel Management
Dear Ruicong,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by HGI team, Hotel Management
Dear Wai Fan,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 8 May 2024
Walking around the area whether to the train station or stores can be a challenge. Otherwise, quiet, secluded and clean facility.
Comment from Hotel Management
8 May 2024 by HGI Puchong, Hotel Management
Dear Gregory,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 26 Apr 2024
Good for families only not for tourists
Comment from Hotel Management
27 Apr 2024 by HGI Puchong, Hotel Management
Dear Koteswara,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 17 Apr 2024
I enjoyed the buffet breakfast with Asians and Western. Staffs are friendly and helpful!! Hotel lobby and room are cleaned. I enjoyed the free H2O bottles. Front desk staffs are warm and welcoming. Dining staffs and housekeeper are also nice and friendly. I will return if I will be in town in future.
Comment from Hotel Management
18 Apr 2024 by HGI Team, Hotel Management
Dear Choo,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 11 Mar 2024
Breakfast option was too limited, part of the dining area had strong sunlight which could be blocked by tinted or blinds. Reception at breakfast area was slow due to limited manpower. Limited transport and food options around, slightly isolated.
Comment from Hotel Management
11 Mar 2024 by HGI Team, Hotel Management
Dear Huey Jin,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on the restaurant experience. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.While it is never pleasant to hear that we did not meet the expectations of a valued guest, we appreciate for bringing this matter to our attention as it will assist us to continue to improve our hospitality standard. I hope for the opportunity to personally welcome you back to Hilton Garden Inn Puchong and ensuring a memorable experience in the very near future.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
2 Mar 2024 by HGI Team, Hotel Management
Dear David,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on your overall experience. We certainly would appreciate if you could share details of your unpleasant experiences to me directly at Rosli.Jaafar@hilton.com. We want to make sure we address your detailed comments with the team, as direct guest feedback is an important tool for our evaluation and improvements moving forward. We hope you will consider staying with us again in the future and we hope to see you again soon. Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler from Las vegas
Posted 29 Feb 2024
Comment from Hotel Management
23 Mar 2024 by HGI Team, Hotel Management
Dear David,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
by A verified traveler
Posted 27 Feb 2024
Lake view is excellent
Comment from Hotel Management
1 Mar 2024 by HGI Team, Hotel Management
Dear Charlie,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
