Ratings based on 272 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Need 4 x coffee and 4 x creamer daily. Televisions need updating.
by A verified traveler
Posted 26 Nov 2023
I booked two rooms, non of the rooms were ready (An hours wait for each room) The front office staff informed me that previous guests were late checking out. I was informed the would give us an upgrade, this was not done. There were multiple guests who had to wait, as their rooms were also not ready.
Weak management not ensuring guests check out on time, led to other guests having to wait
At breakfast I had to ask for plates, napkins and for the buffet to be refilled (Most of the food was finished) There was no butter, no rice, no noodles, what was there was cold. I initially thought I was late for breakfast, this was 09:15, breakfast finished at 10:30.
We checked in for breakfast at the cashier desk, one room came with breakfast (Pre booked) and the second room would pay for breakfast. This was no issue until, another member of staff chased us around the buffet with the book, asking us what room, we need to pay despite already doing this, I was embarrassed.
Whilst eating breakfast, the same female member of staff who followed us around the buffet started to shout at another member of staff at the back of the restaurant.
I appreciate hotels can be busy and I know things don’t always run smoothly, however too many issues prompted my negative review.
by A verified traveler
Posted 7 Mar 2023
I had to bring my own luggage out of the car and into the room. Breakfast was terrible. The sink in the bathroom had so little water making it hard to use
by A verified traveler
Worst Hotel
Posted 2 Feb 2022 on HotelsWorst hotel i had ever stayed. Old amenities in the room. Either aircond problem or toilet problem.Not well maintained at all.
by A verified traveler from KL
Posted 14 Sep 2020
Toilet water pressure very slow but overall and the bed superb
Comment from Hotel Management
17 Sep 2020 by Azian, Marketing & Events Manager, Hotel Management
Dear Shirley,
Thank you for staying at Flamingo hotel by the lake, Kuala Lumpur and taking your time writing us a review. These is very important for us to improve our services and provide the best to our customer. We hope there is a pleasure to welcoming you back again near future.
by A verified traveler
Posted 21 Jul 2020 on Hotels
Comment from Hotel Management
12 Aug 2020 by Azian, Hotel Management
Thank you for staying at Flamingo hotel by the lake, Kuala Lumpur and your perfect rating. Look forward to see you again near future!
by A verified traveler
Posted 22 Dec 2019 on Hotels
Bunyi bising kenderaan
Comment from Hotel Management
7 Jan 2020 by Jessy, Hotel Management
Thank you for your comments. We will highlighted it to the management.
by A verified traveler
Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
7 Jan 2020 by Jessy, Hotel Management
Thank you and see you soon.
by A verified traveler
Posted 15 Nov 2019 on Hotels
Comment from Hotel Management
7 Jan 2020 by Jessy, Hotel Management
Thank you and see you soon.
by A verified traveler from Phnom Penh
Posted 9 Nov 2019
The pool hours could or should be extended
Otherwise good service
Comment from Hotel Management
7 Jan 2020 by Jessy, Hotel Management
Thank you for your comments, Hope to see you soon.
