Ratings based on 61 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Lovely hotel and staff, mall next door was handy. Limited public transport options
Comment from Hotel Management
23 Apr 2024 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 17 Apr 2024
Stayed from 11th of April till 17th of April. Our Room had great view. Bed was comfortable. Tv had limited channels. Staff is extremely caring. Very courteous, ready to help. Breakfast had variety. There was a choice of Malay, Indian, Chinese and western. Fruits were not much of choice, there was watermelon, melon and maybe pineapple. Teh tarik was luke warm extremely sweet sickly taste. Coffee was a great let down. Our room showers were a let down. The cubicle is so small to accommodate for the massive bath which is a waste of space. Shower leaks through the shower door. The floor towel was soaked and had to use another to step on to a dryer towel.
Comment from Hotel Management
18 Apr 2024 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, thank you for leaving us a review. Whilst we are pleased that you enjoyed most aspects of your stay, we are disappointed to hear about the shortfalls in service that impacted your stay experience. Kindly be assured that your feedback has been duly noted and we have highlighted the same to the respective department for further improvements. We look forward to welcoming you back to our hotel again soon. Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 14 Apr 2024
Very friendly staff
Comment from Hotel Management
15 Apr 2024 by Priyadarshini Richard, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 15 Mar 2024
The hotel is new and comfortable. There is a parking free of 30 dollars a day.
Comment from Hotel Management
19 Mar 2024 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
31 Jan 2024 by DoubleTree by Hilton Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 18 Jan 2024
Brand new and impressive property
Great views
Comment from Hotel Management
31 Jan 2024 by DoubleTree by Hilton Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
KL stay 2025
Posted 12 Jan 2024 on HotelsToilet basin was choke
Comment from Hotel Management
31 Jan 2024 by DoubleTree by Hilton Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
30 Dec 2023 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
30 Dec 2023 by DoubleTree Shah Alam i-City Team, Hotel Management
Dear Valued Guest, Thank you for leaving us with a perfect rating, We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!
