Ratings based on 833 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Christina, Hotel Management
Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Christina , Hotel Management
Dear Sim, we are indeed concerned to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 3 Feb 2024 on Hotels
Very poor experience, room ceiling worn, dirty interior. Lobby with cigarette-smell.
Comment from Hotel Management
8 Feb 2024 by Christina, Hotel Management
Dear Sir/Madam, thank you for your feedback. We sincerely apologize for the poor experience which you encountered during your recent stay with us. We are disappointed to hear of the issues highlighted and will immediately address them to ensure that the necessary improvements are made. Our apologies again and we look forward to another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 28 Jan 2024 on Ebookers
Reason price
Comment from Hotel Management
1 Feb 2024 by Christina, Hotel Management
Dear Weng Sum, thank you for your review. We are pleased to know that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Christina, Hotel Management
Dear Justin, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
My tots Grand Dorsett
Posted 5 Jan 2024 on HotelsGrand Dorsett has always been my favourite hotel whenever i am in Subang Jaya. The stay is comfortable, clean and quiet.
Comment from Hotel Management
10 Jan 2024 by Christina, Hotel Management
Dear John, we are delighted to be your preferred hotel whenever you are in this area. Thank you for your continued support and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Christina, Hotel Management
Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 25 Dec 2023
Club suite says "shower or bath" AND "deep relaxing bath". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath "for covid"(?) And forgot to remove the description and photo from their listing. Major disappoint.
Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what "free items" were in the fridge.
Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches.
Hotel staff was friendly but no speedy checkout and things moved slowly.
Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors).
I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead.
Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.
Comment from Hotel Management
5 Jan 2024 by Christina, Hotel Management
Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 25 Dec 2023
haves to pay for carpark, in place which is not in the demand.
Comment from Hotel Management
5 Jan 2024 by Christina, Hotel Management
Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
21 Dec 2023 by Christina, Hotel Management
Dear Pavithre, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager
