Ratings based on 539 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Being just for 1 night i enjoyed my stay...
Thank you
Comment from Hotel Management
23 May 2024 by Erna Severinus, Hotel Management
Dear Mariana,Greetings from Cosmo Hotel Kuala Lumpur.We're delighted to hear you enjoyed your recent stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon!
by A verified traveler
Posted 19 Jan 2024
The room is damp and smells musty. Because of that, I don't think I would stay there again. But the security staff are very nice. Front desk staff are so so. Price is good. Location is great. It's very close to the Masjid Jamek station, Merdeka Square, Central Market and Chinatown.
Comment from Hotel Management
3 Feb 2024 by Erna Severinus, Hotel Management
Dear Lori,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your feedback. We apologize for the inconvenience with the room's condition but are glad to hear positive remarks about our security team. We'll address the issues raised and hope to improve your experience if you choose to stay with us again. We appreciate your comments on our pricing and location and hope to welcome you back in the future.
by A verified traveler
Posted 6 Jan 2024
Ok
Comment from Hotel Management
11 Jan 2024 by Erna, MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear HAZIRA,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback. We're glad to hear that your stay was satisfactory. We appreciate your stay with us and hope to welcome you back in the future. If there's anything we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 20 Dec 2023
Such a big hotel,don't even have a carpark for its stay in customers.
Can't even compare to a two star
hotel.
Comment from Hotel Management
20 Dec 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Yew Chong,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your thoughts. We apologize for any inconvenience regarding the absence of a car park. We value your feedback. While we don't have an on-site parking facility, there are several parking spots conveniently located around the hotel. Please feel free to contact us for further assistance needed. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 4 Dec 2023
Room service is poor and not clean.
Comment from Hotel Management
7 Dec 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Cho Yau,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us identify areas for improvement.I want to assure you that we take your comments seriously, and we have already shared them with our room service teams to address the issues you mentioned. We are committed to providing a clean and comfortable environment for our guests, and we will take immediate steps to rectify the shortcomings you have highlighted.Please allow us to investigate further to make things right. Your satisfaction is our top priority, and we are dedicated to ensuring that your future stays with us exceed your expectations.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding. We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we strive to achieve.
by A verified traveler
Posted 1 Dec 2023
The pros: Location is great
Cons: The rest
1. Fridge was not working
2. No smarttv only two channels worked
3. Unhelpful staff.
Comment from Hotel Management
7 Dec 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Mayukh,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your comments as they help us identify areas for improvement and enhance the overall guest experience.We are pleased to hear that you found our location favorable; however, we appology for the inconveniences you faced during your stay. Your concerns regarding the non-functioning fridge, limited TV channels, and perceived unhelpful of our staff are taken seriously, and we sincerely apologize for any frustration this may have caused.Please rest assured that we are actively addressing these issues. Our maintenance team will promptly inspect and repair the fridge in the room you stayed in. Additionally, we are looking into the TV channel concerns and exploring options to enhance our in-room entertainment offerings. We genuinely value your input and hope to have the opportunity to welcome you back in the future. We are committed to making your next stay a more positive and enjoyable experience. If there's anything specific you would like to discuss further or if you have additional feedback, please feel free to reach out to us directly.Thank you for choosing us, and we look forward to the possibility of serving you better in the future.
by A verified traveler
Posted 18 Nov 2023 on Hotels
The lobby promised much more than the room delivered but for a one-night stay, it was fine. The mattress was old/bad and the AC was barelly cooling, otherwise the room was functionally equipped, incl. fridge and iron & ironing board. Very good breakfast. good value for the money but for a feeling of an upscale stay, go elsewhere. Good location, walkable to Central Market, TL tower, Chinatown.
Comment from Hotel Management
24 Nov 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Monika,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. We will address the issue with the relevant department.Rest assured that we will make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.
by A verified traveler
Need further upgrade
Posted 23 Oct 2023 on HotelsThe location is good. I booked the room without external window, the room was dark and damp, the pillows are horribly flat, dirty air-conditioning. The door lock failed to detect needed frequent reset.
I have a change of room to the executive suite, the situation in the room is better and cleaner. However there is still problem with opening the door .. overall stay was not great.
Comment from Hotel Management
30 Oct 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Tonnii,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We hope that you will give us another opportunity to serve you in the near future.
by A verified traveler
Posted 1 Oct 2023
One and the most disadvantage is no free parking provided.
Comment from Hotel Management
2 Oct 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Che Khang,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your choosing our hotel for your stay. We want to inform you that while we don't offer on-site parking, there are several convenient parking options available nearby.We appreciate your support and hope to have the opportunity to welcome you back again soon.
by A verified traveler
Posted 30 Sep 2023
Air conditioning not working; it was so bad that the hallway was cooler than the room. To their credit, an engineer came to my assistance fairly quickly after I made a complain, but the room was still significantly warmer than many other places I’ve stayed in Malaysia/overseas.
There were ants and sandflies in the room. Enough said.
Property advertised as parking included - yeah right, it’s a third party parking and there’s no discount/subsidised rate, I had to pay the parking fee in full, thanks for that :)
Water pressure in the bathroom was weak.
I should’ve just paid a bit more at Sheraton
Comment from Hotel Management
2 Oct 2023 by MARCOM Cosmo Hotel Kuala Lumpur, Hotel Management
Dear Wee Kean,Greetings from Cosmo Hotel Kuala Lumpur!We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant team members?Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.
