Ratings based on 66 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great staff very polite to deal with. Amazing property positive atmosphere in reception and room inside with basic amenities fulfilled. Is the first time I’m giving for a hotel five star for all aspects. Keep going good service and value for money. Thanks to management and staff.
by A verified traveler
Posted 9 Feb 2024
Woman at front desk was rude and denied i had a reservation until i showed her my confirmation on my phone. Service staff are flirtatious and always outside my room or blowing kisses, asking for "service m'am" not good for single female travellers.
Comment from Hotel Management
12 Feb 2024 by MR.RATUL, Hotel Management
Dear Valuable Guest,Actully we are sorry about our problem. We are talking with my team about exploring this issue more now.We just want to let you know that your issue is important to us.Thanks for your patienc.Again Sorry For Everything.
by A verified traveler from Deerfield Beach
Posted 27 Jan 2024
The room and bathroom were very small and lacked amenities, including a hair dryer and hot water. The toilet and sink shared space with the shower, so once you used the shower the whole bathroom was wet. But outweighing that was the fact that it's across the street from the KL Sentral train station.
Comment from Hotel Management
31 Jan 2024 by MR.RATUL, Hotel Management
Dear Valued Guest,Thank you very much for the review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of our lacking that need updating. we hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure for our entire team to welcome you again to our improved hotel.Take careBest RegardsCity Central Hotel.
by A verified traveler
Posted 19 Jan 2024 on Orbitz
Front desk staff very polite and helpful. The best I have seen, I have been to over 50 countries. Other workers all men all polite also.
Comment from Hotel Management
23 Jan 2024 by MR.RATUL, Hotel Management
Dear Valuable Guest,Thank you for your review and for choosing our hotel. We are so happy that you enjoyed your stay in our Hotel,Also, we are looking forward to having you again as a guest in our hotel.Take CareBest RegardsCity Central Hotel.
by A verified traveler from Brisbane
Posted 14 Jan 2024
Great value family of 6 stay. No windows but knew that when booking and with good air con was irrelevant to us. Allowed us to check in early and cjeck out an hour later. Nice shopping plaza just across the street and it connects to main train station.
Comment from Hotel Management
23 Jan 2024 by MR.RATUL, Hotel Management
Dear Valuable Guest,Thank you for your review and for choosing our hotel. We are so happy that you enjoyed your stay in our Hotel,Also, we are looking forward to having you again as a guest in our hotel.Take CareBest RegardsCity Central Hotel.
by A verified traveler
The room had no windows
Posted 15 Dec 2023 on HotelsThe room is no window, when I booked, didn’t mention it. The room had some smell but the staff fixed it. The hotel is close to KL central station and shopping centre.
Comment from Hotel Management
31 Dec 2023 by MR.RATUL, Hotel Management
Dear Valued Guest,Thank you very much for the review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of our lacking that need updating. we hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure for our entire team to welcome you again to our improved hotel.Take careBest RegardsCity Central Hotel.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by MR.RATUL, Hotel Management
Dear Valuable Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best Regards, City Central Hotel.
by A verified traveler
Posted 14 Apr 2023
3 weeks of sleep deprivation!! They are "enforcing" the no alcohol rule. But only partially. So drunk jerks are coming in at all hours & setting off their door alarm. 11:08 (23:08), 1:45, 4:26, 5:18 because they are going back out to buy booze. Not once in 3 weeks did staff come to the floor to check out why the door security alarms were going off repeatedly through the night. Also the no smoking rule is *not* enforced. So sometimes there's smoke smell in your room (especially in the middle of the night) and you have to turn on the bathroom fan/light to clear the room. Then it's hard to sleep between the light & constant traffic noise, the door security alarms going off all night and occasionally cigarette smoke. You can't take a nap during the day because of the traffic noise increasing AND through some brilliance the staff communicate with walk talkies. So there's "clatter" from the walk talkies all day!! Sure, staff will give you a cheerful hello as you come and go, but what would really be nice is a GOOD NIGHT SLEEP!!! The room has a problem with the lights. Sometimes it doesn't come on, sometimes it flickers for a while before coming on. The fan in the room makes a horrible screeching noise (fingernails on chalk board). The blackout curtain doesn't fully "blackout" the light. The safe is just a drawer with a simple small key lock -- that's broken!! When I checked in I specifically asked for the room classification that I had prepaid for -- a windowless room because I hav
Comment from Hotel Management
22 Jun 2023 by MR.RATUL, Hotel Management
Dear Valuable Guest,Actually, We Are Sorry for Every Thing. Next Time We Will Try To Best, See You Again ! And Again Sorry.Thanks For Choosing Us.
by A verified traveler
Posted 17 Mar 2022 on Hotels
Comment from Hotel Management
22 Jun 2023 by MR.RATUL, Hotel Management
Dear Valued Guest,Thank you very much for the review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments about aspects of our lacking that need updating. we hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure for our entire team to welcome you again to our improved hotel.Take careBest RegardsCity Central Hotel.
by A verified traveler
Worst Hotel I ever stayed before
Posted 23 Oct 2021 on HotelsIt was terrible as the room was so dusty and dirty.. we doubt that the beds has bed bugs because our skin was itchy the whole day.. We wonder if they really cleaned and sanitised the room or not.. besides, the service was so bad especially the malay receptionist was rude to us.. It was seriously a bad stay for us..
Comment from Hotel Management
22 Jun 2023 by MR.RATUL, Hotel Management
Dear Valuable Guest,Actually, We Are Sorry for Every Thing. Next Time We Will Try To Best, See You Again ! And Again Sorry.Thanks For Choosing Us.
