Ratings based on 106 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
I had such a bad experiences at Amari Kuala Lumpur.
And I’ve decided to share my thoughts.
I suffered the worst allergic reactions when I arrived in Malaysia, so I was super careful and I was so sensitive to everything, Amari detergent used on their sheets and robes cause my hives to get much worst.
My apple charger when missing ( pretty much taken)
And to top it all , my half finish filled laundry bag got taken without my consent’s.
Suffice to say, The worst hotel experiences in my life! And I have stayed in 5 stars hotel all over the globe!
I have never leave a bad reviews for any hotels in my short life. But Amari made me feel so bad.
I do not want anyone else experiencing my misfortune.
Suffice to say , I will not stay there again.
Comment from Hotel Management
13 Mar 2024 by Amari Kuala Lumpur, Hotel Management
Dear Raja Rokiah,We are deeply sorry to hear about your unpleasant experiences during your recent stay at Amari Kuala Lumpur. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.Regarding the allergic reactions you experienced, please accept our sincere apologies for any discomfort caused. We would like to clarify that our laundry services are outsourced to an external vendor, who utilizes Ecolab products for washing. While we strive to maintain high standards of cleanliness and guest comfort, we regret that your experience fell short of expectations.Regarding the missing charger and laundry bag, we understand the frustration this must have caused. We take all guest concerns seriously and will investigate these incidents to prevent similar occurrences in the future.Once again, we apologize for the inconvenience and disappointment you experienced. Your feedback will be shared with our team for immediate improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Warm regards,The Management
by A verified traveler
Posted 26 Feb 2024
Good and clean
Comment from Hotel Management
27 Feb 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Teo Shun,Thank you for taking the time to share your feedback regarding your recent stay at Amari Kuala Lumpur. We are delighted to hear that you found our hotel to be good and clean. Cleanliness is a top priority for us, and we're glad that this contributed to a positive experience for you.Should you have any further comments or require assistance in planning your next stay, please do not hesitate to reach out to us. We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur in the near future for another enjoyable stay.
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Enric,We are absolutely delighted to hear that you rated your recent stay with us as 10/10! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Best regards, The Management Amari SPICE Penang, Hotel Management
Dear Daniel,We are absolutely delighted to receive your perfect rating of 10 out of 10 for your recent stay at Amari Kuala Lumpur. It brings us immense joy to know that we were able to make your stay so memorable and enjoyable.Your satisfaction is our top priority, and such positive feedback motivates us to continue delivering exceptional service and experiences to all our guests. We are truly grateful for your kind words and support.Thank you once again for choosing Amari Kuala Lumpur. We eagerly look forward to welcoming you back for another outstanding stay in the near future.
by A verified traveler
Posted 22 Jan 2024 on Hotels
Hotel room is clean and cozy. Staff are friendly and nice.
Comment from Hotel Management
22 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Yok Eng,Warm greetings from Amari Kuala Lumpur!Thank you for taking the time to share your feedback, and we appreciate your kind words.We're delighted to hear that you found our hotel room clean and cozy. Cleanliness and comfort are top priorities for us, and it's rewarding to know they contributed positively to your stay.Friendly and nice staff are crucial in creating a warm and welcoming environment, and we're thrilled that your experience with our team left a positive impression.If there's anything specific you loved or if you have any preferences for your next visit, please feel free to share. We look forward to the pleasure of hosting you again at Amari Kuala Lumpur.Thank you once again for choosing us. Until we meet again, take care and best wishes.
by A verified traveler
Posted 13 Jan 2024
Worth every penny
Comment from Hotel Management
15 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Jee Kwang,Thank you for taking the time to share your positive feedback about your recent stay at Amari Kuala Lumpur. We're delighted to hear that you found your overall experience to be good and worth every penny.Your satisfaction is our priority, and we appreciate your support. If you have any specific suggestions or comments on how we can further enhance our services, please feel free to share.We look forward to welcoming you back for another pleasant stay in the future.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Leonard,Thank you for taking the time to share your feedback and for giving us a perfect rating following your recent stay at Amari Kuala Lumpur. We truly appreciate your kind words and positive evaluation.It's fantastic to hear that your experience met your expectations. We are delighted that you enjoyed your time with us.Your satisfaction is our top priority, and we are committed to consistently providing excellent service. If you have any further comments or suggestions on how we can enhance our services, please don't hesitate to share them with us.We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur for another wonderful stay.
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Boon Tian,Thank you sincerely for taking the time to rate us 10/10 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari Kuala Lumpur met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari Kuala Lumpur.
by A verified traveler
New hotel in KL EcoCity worth a try
Posted 23 Dec 2023 on HotelsWe stayed in a superior King room. The view was amazing. Bed was comfortable, air conditioning just right. Pool was very clean and mostly quiet, with a panoramic view of surrounding city.
Hotel is not in KL city or Bukit Bintang area but we still had free tour pickups. Its proximity to Adbullah Hukum LRT and KTM makes city centre and tourist attactions easily accessible.
It is just adjacent to two Megamalls with plenty of eating and shopping options. The Hor Fun in the hotel's own restaurant Amaya Food Gallery is amazing, but a bit pricey.
In the foyer of the hotel, there is a real ginger bread house with frosting!
Comment from Hotel Management
2 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Wei,Thank you for choosing to stay at Amari Kuala Lumpur and sharing your detailed experience with us.We're thrilled to hear that your stay in our superior King room was memorable, especially enjoying the amazing view, comfortable bed, and the well-regulated air conditioning. It's fantastic that you found our pool area serene and enjoyed the panoramic city views. We're delighted that despite not being in the city center, our proximity to public transportation made exploring KL's attractions convenient for you.We're pleased that the adjacent megamalls offered plentiful dining and shopping choices for your convenience. Your praise for the Hor Fun at Amaya Food Gallery is appreciated, although we'll take your feedback on pricing into consideration.We're glad you enjoyed the festive touch with our gingerbread house in the foyer.Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another exceptional stay at Amari Kuala Lumpur.
by A verified traveler
Posted 23 Dec 2023 on Hotels
Hotel is new but shower area very dirty, look like was not clean for a long time with stains. Bed was too soft, very uncomfortable for me with back problem. Bed frame and hot water kettle were also dusty.
Comment from Hotel Management
2 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Michael,Thank you for choosing to stay at Amari Kuala Lumpur and for sharing your experience with us.We apologize for the cleanliness issues you encountered in the shower area and the dusty conditions you noticed in the room. Your feedback is concerning, and we assure you that this does not reflect the high standards we aim to uphold. We'll address this with our housekeeping team to ensure such oversights are rectified immediately.We regret that the bed's softness didn't meet your comfort preferences, especially given your back problem. We understand the importance of a good night's sleep and regret any discomfort caused.Your feedback is essential, and we're committed to improving our services. We hope for the opportunity to restore your confidence in us during your future stays at Amari Kuala Lumpur.
