Ratings based on 995 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
Location is excellent for shopping. Would be better if more rooms for 3 adults are available. I only manage to get 2 single beds so it's not so comfortable.
Comment from Hotel Management
12 Mar 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We will take your feedback seriously and our rooms come with king or twin beds subject to availability. We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing
by A verified traveler from Dallas
Posted 5 Mar 2024
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Comment from Hotel Management
6 Mar 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing
by A verified traveler
Posted 9 Feb 2024
Room is dirty , ants everywhere including the bed and closet, you could see lots of flies and ants on the bed. Very disappointed and will NOT recommended.
Comment from Hotel Management
13 Feb 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Regarding your comment, after an investigation; we noticed that your room was under DND sign throughout your stay.As per hotel policy, we called your room 3 times to double-check your request if required. However, there are no answers. For your kind info, should there be any coffee/tea consumption and it is not being cleaned on daily basis, it might invite ants and fliesWe will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing
by A verified traveler
Posted 11 Jan 2024
Very good location. Rooms need to be updated for the pricing.
Comment from Hotel Management
12 Jan 2024 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We would like to inform you that we are doing our best to upkeep our rooms and do necessary refurbishments for the comfort of our guests.We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing
by A verified traveler
Ansa Hotel KL
Posted 25 Dec 2023 on HotelsIf you are looking at doorstep accessibility with your family, shops and can walk conveniently to Pavillion, Fahrenheit, Lot 10 mall, Ansa Hotel KL will be è one 👍👍 at affordable rates & not too small room too. Overall 7/10 from check in till check out.
Comment from Hotel Management
26 Dec 2023 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing
by A verified traveler from singapore
Posted 6 Apr 2023
Clean room with parking slot. Shopping centre just around the corner and the Starbucks Coffee just at ground floor
Comment from Hotel Management
7 Apr 2023 by Sales & Marketing, Hotel Management
Dear Kook Wah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing
by A verified traveler from Surrey
Posted 12 Mar 2023
I was required to pay tourism tax upon checkout.
Comment from Hotel Management
13 Mar 2023 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that this matter; is beyond our control due to the requirements of the Malaysian government. We will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing
by A verified traveler
Posted 22 Nov 2022
Overall it’s ok but need to maintain the bathroom and toilet
Comment from Hotel Management
23 Nov 2022 by Sales & Marketing, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing
by A verified traveler
Posted 9 Sep 2022
by A verified traveler
Posted 19 Jun 2022
Check in and out was a breeze. The staff are very attentive and friendly. Amazing short stay.
Comment from Hotel Management
20 Jun 2022 by HM, Hotel Management
Dear Marlyana,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
Regards,
Lim Hwai Min
Front Office Manager
