Ratings based on 992 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
24 May 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Richard, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Louis, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage
by A verified traveler from Bristol
Posted 24 Apr 2024
All good. Thanks to all staff.
Comment from Hotel Management
26 Apr 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Stephen Thomas, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 13 Mar 2024
Super convenient to MTR and eateries. Very friendly and helpful staff especially counter staff
Comment from Hotel Management
22 Mar 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Chong, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Oi Yoke Annie, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage
by A verified traveler
Convenient and good location
Posted 29 Feb 2024 on HotelsComment from Hotel Management
1 Mar 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Tan, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage
by A verified traveler
Posted 4 Feb 2024
Pros: Very convenience location. And friendly staff too.
Cons: lift space. Can be a little congested at time. Did request for a higher floor but missed out this time. So the view wasn’t great at all and had to keep the curtain closed at all time.
Comment from Hotel Management
7 Feb 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 30 Jan 2024
Good property and fairly clean. Staff is extremely professional and on par with US hotels. Amazing roof deck. My only criticism is that the carpets could be cleaner but was not that bad.
Comment from Hotel Management
4 Feb 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear guest, Thank you for sparing your precious time to share your feedback. We are sorry to hear that we failed to meet your expectation on this occasion and would like to extend our most sincere apologies for the disappointing experience. Your feedback is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Very good choice hotel near Jordan station
Posted 30 Jan 2024 on HotelsVery center location , Spacious room , always smile staffs , reasonable price , cheaper and more quality than other hotel nearby.
Comment from Hotel Management
4 Feb 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler from Chino Hills
Posted 15 Jan 2024
When it comes to selecting a hotel, I want clean, good location, and good value, in that order. Unfortunately, this hotel did not feel clean. Old is perfectly fine, carpet feels dirty, stains on the sink perimeter, hair in a few places. Overall feels poorly maintained. The direct call buttons on the phone supposed to be front desk and housekeeping didn't work. A recessed light didn't work, etc. Location turns out to be just average, a bit of a walk to the pier to the south and to the street markets to the north. Sorry, I can't recommend this place.
Comment from Hotel Management
29 Jan 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Roger, Thank you for sparing your precious time to share your feedback. We would like to extend our most sincere apologies for the shortcoming. Your feedback is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager
