Ratings based on 789 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
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Comment from Hotel Management
8 May 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Ronald,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and this is our honor to receive your high score. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely,Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Wayne, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. We apologize for not meeting your expectations during your stay. We will review our staying atmosphere in order to enhance our guest staying experience. We hope to have the opportunity to serve you again in the future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 28 Apr 2024
The room was comfy. Love the pillows, the bed and the shower. Area around didn’t have a lot of reasonable food choices though.
Comment from Hotel Management
29 Apr 2024 by Dennis Hui General Manager, Hotel Management
Dear Yuen Yee Anna, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your staying experience with us. It is an honor to receive your high score, and we are delighted to hear that you were satisfied with the overall experience, including our comfortable rooms, pillows, and the shower experience. Our hotel is conveniently located in the heart of Kwun Tong, just a 5-minute walk from Kwun Tong MTR station, APM shopping mall, Kwun Tong Promenade, and main commercial buildings. There are a variety of dining options near our hotel, including Chinese and Western restaurants, international cuisines, local-style cafes (Cha Chaan Teng), and Hong Kong's local snacks. If you require further information about dining options during your next visit, please feel free to contact our front desk. Customer satisfaction is one of our top priorities, and we are committed to creating a comfortable, clean, and friendly environment for our guests. We sincerely appreciate your support, and we will continue to strive for excellence to be the Great Hotels Guests Love.We look forward to the opportunity to welcome you back in the near future.Yours faithfully, Dennis Hui General Manager
by A verified traveler
Posted 16 Apr 2024
Carpet is really dirty and worn. Absolutely needed to be replaced with vinyl flooring. The breakfast buffet could definitely need improvement
Comment from Hotel Management
17 Apr 2024 by Dennis Hui General Manager, Hotel Management
Dear EDDY, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your valuable feedback with us. We sincerely apologize for the cleanliness of the room and the breakfast not meeting your expectations. We appreciate your recommendation and will certainly take it into consideration as we evaluate our options for improving our facilities. Your comments are important to us, it enables us to enhance guest stay experience. We look forward to welcoming you back in the future.Yours faithfully, Dennis General Manager
by A verified traveler from Indian Shores
Posted 22 Mar 2024
Very clean. Friendly
Comment from Hotel Management
25 Mar 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear John,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience including customer service and cleanliness. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. Meanwhile, we have forwarded your concerns about the complimentary breakfast arrangement to the restaurant manager for follow-up. We appreciate you for bringing this to our attention as it helps us improve our service standards. We hope to have the opportunity to welcoming you back in the future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
by A verified traveler
Posted 12 Mar 2024
Offer a nice breakfast and the staff very helpful
Comment from Hotel Management
13 Mar 2024 by Dennis Hui General Manager, Hotel Management
Dear Rolando Belloso,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your perfect score and we are happy to know that you are satisfied with the overall experience including the complimentary breakfast and our customer service. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager
by A verified traveler
Posted 24 Feb 2024
Politeness of staff, efficient and friendly.
Near subway in walkable distance.
Hotel nice and clean.
Recommended compare to nearby hotel.
Comment from Hotel Management
1 Mar 2024 by Dennis Hui General Manager, Hotel Management
Dear Wingming Joe, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall staying experience including our customer service, convenient location and our hotel cleanliness. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Faithfully, Dennis Hui General Manager
by A verified traveler
Underwhelming 2nd visit, probably no 3rd
Posted 17 Feb 2024 on HotelsConvenient location, underwhelming breakfast, strange scent and smell in the room. We were in room 1703 and the toilet kept having a smell...probably no deep clean ever?
The scent picked for the room: we dun like it and there's no way to stop it. Air cond quite loud at night.
Will need to seriously reconsider if I'd come for a 3rd time.
Comment from Hotel Management
19 Feb 2024 by Dennis Hui General Manager, Hotel Management
Dear CHEUK HO, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your compliments on our convenient location. However, we sincerely apologize for the aspects of your experience that did not meet your expectations.We will review our breakfast offerings and prioritize cleanliness and maintenance to ensure a more enjoyable stay for our guests. Your feedback has been taken to heart, and it is valuable to us as we strive to improve our service standards. We will thoroughly investigate the matter to address any underlying issues and make the necessary improvements.Thank you once again for your feedback, and we hope you will reconsider and give us another chance to provide you with a more enjoyable stay in the future.Yours Faithfully, Dennis Hui General Manager
by A verified traveler
Posted 12 Feb 2024
The location is great. But I have to say the buffet breakfast is not worth it to book especially for an area full of good restaurants around.
Comment from Hotel Management
19 Feb 2024 by Dennis Hui General Manager, Hotel Management
Dear Wai Chui, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. It is true that we have a great location nearby MTR station, APM shopping mall, Kwun Tong Promenade and main commercial buildings nearby. It is convenient for both business trip and leisure. Meanwhile, we understand that you were not entirely satisfied with our complimentary breakfast. We have conveyed your feedback to the restaurant manager, who will look into the matter and take appropriate action. Please rest assured that we will strive to provide a more satisfying stay experience for all guests. Your comments are important to us, as they help us improve our level of service. We hope to have the pleasure of welcoming you back soon. Yours Faithfully, Dennis Hui General Manager
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Holiday Inn Express Hong Kong Kowloon CBD2, Hotel Management
Dear Flavio, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. Thank you very much for your support, we look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
