Ratings based on 77 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good 3 star Hotel but Poorly Maintained
Posted 13 Jan 2020 on HotelsCelyn Hotel is located near a mall which is an ideal location. The hotel furnishing is as good as any 3star hotel however the maintenance of the hotel was disappointing. The room and bathroom was not thoroughly clean and had leftovers from the previous guest. I had to personally scrub the bathroom. Bedsheets also had greyish hue to it including the towels rather than the fresh white colour that normal hotels would have. It is ashamed that such a hotel is poorly maintained and it seems as though the management hasn't taken any noticed of it.
Comment from Hotel Management
13 Jan 2020 by Hotel Manager, Hotel Management
Dear Hilary,
Thank you for taking the time to review us. We also appreciate that you have continued to extend your stay with us for a few more days after your original check out date.
Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not
meet the standards we have set for ourselves. We look forward to having another opportunity to
make amends and deliver an unforgettable experience to you.
by A verified traveler
Posted 5 Jan 2020
Good place
Comment from Hotel Management
6 Jan 2020 by Reservation Dept, Hotel Management
Thank you very much for your review. Look forward to having you again.
by A verified traveler
Posted 11 Nov 2019 on Hotels
Nice place and a good value. Staff was super kind. Steps away from a mall and eating places! Good location
Comment from Hotel Management
11 Nov 2019 by Reservation Dept, Hotel Management
Thank you very much for your review. We look forward to see you again.
by A verified traveler
Posted 28 Sep 2019
Hotel was at a good location...
no worry’s on grocery’s even if forgetter to bring along... food was good easily available
But hotel walkway was bit warm no aircond.. or air...
Inner room wall plugs was not user friendly..
like you got to off the water boiler was not at the right place.. phone and laptop charging was not in a right place ..
overall good.. always room for improvement..
keep up the good work..
Comment from Hotel Management
30 Sep 2019 by Reservation Dept, Hotel Management
Dear Guest,
Thank you for taking the time to review us. We will look into all of them & see what we can do to improve further. Thank you again & hope to see you soon.
by A verified traveler
Posted 1 Aug 2019 on Hotels
Not meet expectation at all. Smell of cockroaches in the room/toilet. Found cockroaches in the toilet.
Comment from Hotel Management
7 Aug 2019 by Reservation Dept, Hotel Management
Apologies for the inconveniences caused. Thank you for taking the time to send us your feedback. We will look into your comments immediately. Look forward to see you soon.
by A verified traveler from Kudat
Posted 22 Jun 2019
Good facilities
Comment from Hotel Management
24 Jul 2019 by Reservation Dept, Hotel Management
Thank you. Please come again.
by A verified traveler
Posted 7 Feb 2019
Hotel was fine , receptionist needs training
by A verified traveler
Posted 9 Dec 2018 on Hotels
Comment from Hotel Management
12 Dec 2018 by Reservation Dept, Hotel Management
Thank you for your reviews. We really appreciate it.
by A verified traveler from Labuan F.T
Posted 31 Oct 2018
With all the good service. Sure will come back and stay here again
Comment from Hotel Management
7 Nov 2018 by Reservation Dept, Hotel Management
Thank you for your kind review. We look forward to see you soon.
by A verified traveler from Sabah
Posted 23 Oct 2018
Unfriendly welcome! Takes long minutes to do the checkin. Got smoky smells room, was asking to change the room to none smoking room and waited again.. not enough electric plug in the room.
Comment from Hotel Management
7 Nov 2018 by Reservation Dept, Hotel Management
Thank you for your patience during the check in process. We appreciate the feedback & will address them. We look forward to see you soon.
