Ratings based on 992 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Nice resort but not updated especially for the price they charge.
Comment from Hotel Management
21 May 2024 by Aloha., Hotel Management
Mahalo for your feedback, Rosalind. Sorry to hear that the resort did not exceed your expectations. Hope you enjoyed your time on Kauai.
by A verified traveler from Saint Louis Park
Posted 19 May 2024
Everything is a step above the rest. The SPA is super wonderful.
Comment from Hotel Management
20 May 2024 by Aloha., Hotel Management
Great to hear you enjoyed the resort and took some time for YOU at Anara Spa.
by A verified traveler
Posted 17 May 2024
Simply amazing.
Comment from Hotel Management
20 May 2024 by Aloha., Hotel Management
Wonderful to hear. We hope you'll visit us again.
by A verified traveler
Posted 16 May 2024
Clean and spacious. However, we had no TV for two days and did not get notified until I called twice. It was a bit disappointing as did not have entertainment when returned to room. We pay a resort fee daily and would appreciated some form of discount or waive for this inconvenience.
Comment from Hotel Management
16 May 2024 by Aloha., Hotel Management
Aloha, we do apologize for the inconvenience of the TV's not working for a number of rooms. There was a mechanical problem, the technician has arrived and the part should arrive this afternoon. Again, we apologize for the inconvenience.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Aloha., Hotel Management
Mahalo, glad you enjoyed!
by A verified traveler
Posted 13 May 2024
This is an amazing property (staff, location, amenities), but the food and beverage quality is sorely lacking.
Overall: Every drink is at least $16. Mind you, this is a no-frills mixed drink marketed as a cocktail. I use the word "cocktail" here very loosely. I guess this is to be expected; you're on an island.
Seaview Terrace: Food was served on plastic plates (unclear why; it's nowhere near the pool) and was served lukewarm.
Ilima Terrace (breakfast buffet): $52 per person and everything's cold (you may start to see a pattern here). Weirdly, specialty coffees (like cappuccinos) are limited to 1 per person. Salmon Wellington was not. I guess the margin is made on the coffee?
Stevenson's Library: No risk of cold food here ('cause sushi). Good quality, wholly uninspired presentation, but hey actual plates!
Tidepools: Center cut steak, medium ($79 or thereabouts) served absolutely raw times two. Replated and reserved, no apologies, no comps. Also, expect to have shutters slammed shut and lights turned off during dinner if you take a late seating (8 PM in my case). I get it; you want to get home.
Poolside (Hale Nalu): What you'd expect from poolside food, served in gray plastic buckets. I get the safety aspect here, but come on, a gray bucket is a gray bucket.
Let me stress we enjoyed our stay. Do rent a car if you decide to visit Kauai (there's limited Ubers and Lyfts on the south shore), and eat off property if you can.
Comment from Hotel Management
13 May 2024 by Aloha., Hotel Management
Thank you for your feedback, David. Sorry to hear that the food did not exceed your expectations, we do appreciate your feedback.
by A verified traveler
Posted 12 May 2024
The resort is absolutely beautiful!! The flowers and plants are amazing. Great food and dining and a coffee place which was wonderful! We loved parrot time and all the activities that were available
Comment from Hotel Management
13 May 2024 by Aloha., Hotel Management
Thank you for sharing your experience, so glad you enjoyed parrot time and many of the other resort activities and amenities. Visit again.
by A verified traveler
Posted 12 May 2024
We had a luxurious stay at The Hyatt. Right from check in to checkout, the staff were polite and helpful. So many beautiful locations within the property to just sit and admire our walk about. We didn’t use the spa or restaurants because we found great options outside for cheaper and wanted to support smaller businesses. But everything was grand for sure.
Comment from Hotel Management
13 May 2024 by Aloha., Hotel Management
Mahalo for choosing to stay with us. Good to hear you enjoyed everthing. Even by eating and spaing here you're supporting small businesses as many of our spa products are locally made and food locally sourced. We hope you'll visit again.
by A verified traveler
Posted 8 May 2024
There were some areas that needed upgrading, such as the carpet in the room was pretty old, etc. Service staff were very good. Entertainment was good. It’s a big resort with lots of stairs which could prove difficult for people with mobility issues. Over all though we had a great time and it was lovely.
Comment from Hotel Management
9 May 2024 by Aloha., Hotel Management
Thank you for choosing to stay with us and your feedback. We appreciate it.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Aloha., Hotel Management
Mahalo. Happy to hear you enjoyed the resort.
