Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Albion
Posted 27 May 2024
Close proximity to the major railroad station
by A verified traveler
Posted 21 May 2024
Some of the staff
Comment from Hotel Management
22 May 2024 by ANA Crowne Plaza Hotel Kobe., Hotel Management
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.
by A verified traveler from SAN FRANCISCO
Posted 10 May 2024
by A verified traveler from SEATTLE
Posted 22 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Overall a very pleasant stay, and you cannot be beat the convenient location of the hotel adjacent to Shin-Osaka station.
The room was very clean, though rather dated. Otherwise, very comfortable and quiet hotel with excellent staff.
Comment from Hotel Management
22 Apr 2024 by ANA CROWNE PLAZA KOBE Reservation, Hotel Management
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,
by A verified traveler
Posted 19 Apr 2024
I been there for nearly two weeks and find out.It very hard to managed the high services like this now a day well respected to the management and looking forward to coming back again thx
Comment from Hotel Management
20 Apr 2024 by ANA CROWNE PLAZA HOTEL KOBE., Hotel Management
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.
by A verified traveler
Posted 16 Apr 2024
Room floor carpet seems old and dirty.
Room is very aged and light at bathroom
Is not bright enough
Comment from Hotel Management
17 Apr 2024 by Reservation ANA CROWNE PLAZA KOBE, Hotel Management
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,
by A verified traveler
Posted 14 Apr 2024
Dated but elegant
Comment from Hotel Management
15 Apr 2024 by ANA CROWNE PLAZA HOTEL KOBE , Hotel Management
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We look forward to welcoming you again
by A verified traveler
Posted 2 Apr 2024
The property was centrally located connected to the Kobe shin and on top of the green Yamato line. My room was extremely hot the fan/ac didn’t work and they told me to open the window however, it’s completely sealed the curtains were ripped and the shower head sprayed out all over the floor. Other than those few things the hotel had an abundance of amenities. Laundry was expensive. The two different restaurants for breakfast were completely different fun to try the buffet one day and the traditional Japanese breakfast. The waterfall hike is close so is the herb garden gondola which the Sakura was just starting to bloom so I am sure it is gorgeous in full bloom. Overall I loved the location and amenities and would give it another shot.
Comment from Hotel Management
3 Apr 2024 by ANA Crowne Plaza Kobe, Hotel Management
Thank you for choosing ANA Crowne Plaza Kobe. Thank you very much for your feedback.We apologize for any inconvenience this may cause.We will continue to aim to be a hotel that satisfies our customers and strive to improve our services, so we appreciate your continued patronage.Best regards,
by A verified traveler
Posted 28 Feb 2024 on Orbitz
This nice hotel is across from Shin-Kobe station and in a very nice walkable area. Service and staff are excellent. Room was very clean well appointed with very nice amenities. Breakfast spread is excellent.
Comment from Hotel Management
6 Mar 2024 by ANA Crowne Plaza Kobe, Hotel Management
Warmest greetings from ANA CROWNE PLAZA KOBE.Thank you very much for your feedback.We are looking forward to welcoming you again.ANA CROWNE PLAZA KOBEReservation
