Ratings based on 979 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 18 May 2024
It's convenient for UT graduation. I just couldn't relax because sink and tub not clean. Bed made but looked like someone had been sitting on it when I came in the room.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Elyce, We appreciate your feedback on your recent stay and apologize for any inconvenience you experienced. Please feel free to reach out to management directly to address your concerns further.
by A verified traveler
Posted 16 May 2024
This hotel have a great potential, few of the amenities (pool)were closed due to the cold weather and the hot tub/jacuzzi (out of order)
Breakfast was ok.
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello JOSE,We appreciate your feedback on our amenities and breakfast. Seasonal closures are aligned with operational needs. We apologize for any inconvenience caused by the jacuzzi and pool availability. Your comments will be shared with our team for future improvements.
by A verified traveler
Posted 13 May 2024
It was clean and comfortable.
Comment from Hotel Management
14 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Montene, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that you were pleased with the clean and comfortable room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Judy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is important to us.
by A verified traveler
Posted 9 May 2024
It was very nice for price
Comment from Hotel Management
10 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Teresa,Thank you for telling us about your recent visit at RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. I was happy to read that our value-based rooms met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 May 2024
Property looks very run down… room it’s self has a broken closet door and there was a weird smell.
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Amber, We appreciate your feedback and apologize for the inconvenience you experienced. We will address the maintenance concerns to enhance our guests' experience in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Apr 2024
Nice updated. Good breakfast included.
Eggs, waffles, yogurt, juices, bagels, toast, biscuits and gravy, coffee sausage, cereal.
Comment from Hotel Management
1 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. Stephen, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about our nice updated hotel and you were pleased with our breakfast options. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Heidi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello RICHARD,Thank you for taking the time to rate us highly. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
by A verified traveler
Posted 28 Apr 2024
The room and bathroom was dirty. One outlet in the room did not have a cover on it. It was very noisy all night.
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Jeana. The staff and I at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF were disappointed to see your 1/5 score. You indicated that the cleanliness of your room and the bathroom, the missing cover from the outlet, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
