Ratings based on 1,548 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
In Kingston for one day. The Holiday Inn had a good clean room at a reasonable price .
Comment from Hotel Management
4 Jun 2024 by Justin B., Hotel Management
Hello Arian,Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again. Sincerely,
by A verified traveler
Posted 2 Jun 2024
Nice hotel with clean rooms. The balcony rooms are a little overrated, but the location by the waterfront, close to the main shopping area, is what makes this place worthwhile
Comment from Hotel Management
4 Jun 2024 by Justin B., Hotel Management
Hello Alex,Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again. Sincerely,
by A verified traveler
Posted 2 Jun 2024
We love staying here when in Kingston. Lots of shopping and restaurants within walking distance. The view of the marina is our favourite.
Comment from Hotel Management
4 Jun 2024 by Justin B., Hotel Management
Hello Nancy,Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again. Sincerely,
by A verified traveler
Posted 31 May 2024
Room was clean, area (downtown Kingston) was nice, lots of stuff to do within walking distance.
Check-in was over-complicated by staff that did not seem to know what they were doing. For payment, I used my credit card, and the point of sale machine said "approved", and the staff member working the desk told me that it had not been approved. I showed her my banking statement which showed the charge and she still refused to believe me and asked me to give my credit card to her. I did and she took it behind her computer and typed some stuff down. We got to our room and about 15 minutes after the first charge on my credit card, I got a second charge on my credit card for the same amount as the first. When I went back to check-in to inquire why they charged me twice, they insisted that they did not, even after I showed them my banking app on my phone that showed 2 identical charges within 15 minutes of each-other. When I asked for the second charge to be refunded to me they said that they couldn't do that and that the money would be refunded in 1-2 business days (in reality, 6 days with an extra $500 charge on my credit card). Luckily I'm not the type to max out my credit cards, but this type of business practice could negatively affect someone's finances. Of the two times I asked to speak to a supervisor, my request was never acknowledged and I had to continue dealing with staff who seemed like they were working their first shift.
Nice balcony view into the harbor, though.
Comment from Hotel Management
31 May 2024 by Justin B., Hotel Management
Hello Isaiah, Thank you for writing a review of your stay and for choosing to stay with us while you were in Kingston. We appreciate your feedback and hope to welcome you back again. Sincerely,
by A verified traveler
Posted 27 May 2024
I paid for a balcony and it was filthy with bird droppings, spider webs, bugs and dirty chairs. Wecouldnkt sit out there.
Our room and bathroom were clean though
Hotel could use a bit of freshening up.
Comment from Hotel Management
31 May 2024 by Justin B., Hotel Management
Hello Heather,Thank you for your review. We were sorry to read that your stay did not quite meet your expectations when it came to the balcony. We appreciate your feedback and hope to welcome you back again. Sincerely,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Justin B., Hotel Management
Hi Fnu,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 27 May 2024
Great and friendly service.
Comment from Hotel Management
31 May 2024 by Justin B., Hotel Management
Hi Douglas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Sam , Hotel Management
Hi Kayla. Thank you for your review, we hope to see you again soon.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Sam, Hotel Management
Thank you for your review, we hope to see you again soon!
by A verified traveler
Posted 21 May 2024
Very nice stay. Staff very friendly. Room was very clean and cool.
Comment from Hotel Management
24 May 2024 by Justin B., Hotel Management
Hello Alana, Thank you for your review, we appreciate your feedback and hope to welcome you back again. Sincerely,
