Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Great place
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Aloha Daniel,We were thrilled to host your recent stay at Grand Wailea, A Waldorf Astoria Resort. It's wonderful to hear you had a positive experience, and we appreciate you taking the time to share your rating. Thank you for your review, and we hope to have the pleasure of your company on another occasion.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 10 May 2024
Everything went well staff was excellent. Although it took the Ikena restaurant to so long to get our pancakes from the kitchen we left without having breakfast. Also connecting to the cable on the TV was very problematic. Dining at the Olivine was sublime :)
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Aloha Raja,Thank you for choosing to stay with us and for your review. We are pleased our team's exemplary service and your dining experience at Olivine surpassed your expectations; however, we apologize for any concerns you experienced with breakfast or our accommodations. Our team will review your comments to ensure a higher standard of quality is met going forward. Thank you for your thoughtful feedback, and we look forward to welcoming you back to Grand Wailea, A Waldorf Astoria Resort for a stay that exceeds your expectations.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 9 May 2024
👍
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Aloha Jared,It was a pleasure to host you at Grand Wailea, A Waldorf Astoria Resort for your recent getaway. We are delighted you thoroughly enjoyed your stay and look forward to welcoming you back soon.Mahalo,Wendle Lesher,General Manager
by A verified traveler from Alpine
Posted 3 May 2024
We felt that the service here was excellent. Staff members consistory remembered and addressed us by name, which definitely stood out for a very large resort. Could not have been more pleased with the service level here and would definitely go back again.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Aloha Michael,Thank you so much for your glowing review and perfect rating. We are pleased our hospitable team left a memorable impression, and we'll be sure to share your compliments. It was truly a pleasure having you here at Grand Wailea, A Waldorf Astoria Resort, and we look forward to your return.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 3 May 2024
Do not stay here if you are a paying guest!!!! The resport prioritizes large corporate companies who rent out hundreds of rooms at a time for their events. Booked an oceanview room and we were moved to accomodate someone staying with one of these big corporate groups. Food is absolutely terrible, we ate offsite every night. For the price, it is NOT worth it. The Four seasons next door is much better and next time we will stay there. Room cleaning is minimal at best, breakfast buffet is lacking, thre arent enough pool chairs for guests and they only have one pool waitstaff to bring drinks to over 300 chairs, so ordering a drink at the pool takes hours.
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Aloha Ginger,Thank you for your review. We regret to learn that your experience fell short of expectations. Please know we value all of our guests; however, when booking through a third-party site, room assignments and requests are subject to change based on availability. Your feedback will be shared with our team for further consideration and to ensure any opportunity for improvement is seized. We hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Potentially the most beautiful (semi all inclusive) resort in Maui. It was a treat and a delight to stay here. M
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Aloha Katharine,Thank you for your glowing review - we're truly honored by your kind compliments. We look forward to the pleasure of welcoming you back soon!Mahalo,Wendle Lesher,General Manager
